collana diva reliably handles a daily volume of more than 140,000 orders.
BFS controls the entire order management from a central ERP platform.
User interfaces have been specifically optimised for high volumes of cases and fast-paced customer service processes.
Industry
E-Commerce / Logistics
Customer
BFS Baur Fulfillment Solutions GmbH
Technology / Product
collana diva (ERP)
BFS is a leading provider of e-commerce fulfilment and individual customer communication in Germany, with around 1,500 employees and part of the BAUR Group.
The aim was to support the planned growth of BFS’s customer base with a high-performance ERP system. To this end, collana diva was to integrate the complex full-service offering in order management, customer service and payment processing, whilst reliably handling large volumes of data and high processing speeds.
BFS implemented collana diva as a central ERP system, which now communicates seamlessly with the clients' web shops and the company's own warehouse management system. Order management, including call centre, ticketing, customer service and accounts receivable, runs entirely via collana diva. In order to meet the high demands of mass business, all user interfaces have been specially adapted to customer service processes.
Comprehensive quality and load tests have proven that a daily volume of up to 140,000 orders can be processed stably and with high performance.
„Due to our growth, we decided in favour of collana diva, a new ERP system that offers us greater flexibility. In distance selling, IT is constantly being adapted - as a fulfilment service provider, you also need flexibly adaptable systems. The changeover went almost without a hitch - which is by no means a matter of course.“
Dr Martin Koch
Head of IT at BFS Baur Fulfillment Solutions
With collana diva, BFS has established a high-performance and scalable platform that integrates all core business processes - from customer service and order entry to payment management. The system changeover led to measurable efficiency gains and improved profitability.
Thanks to the modular client structure, new customers and shops can be added flexibly, making the business model future-proof. collana diva is therefore the technological backbone for the daily fulfilment success of BFS.
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Best Choice for High-Volume Fulfilment and Multi-Client Operations
BFS processes tens of thousands of orders every day with collana diva - efficiently, integrated and future-proof.