With the AIagent ILAI, you can automate recurring enquiries and and Processes. Kacross all areas by phone, email, web chat and WhatsApp. ILAI discharged Yours Service team targeted by Routine tasks, ensures one consistent Accessibility and adds itself seamlessly in Your existing Systems and processes one.
An AI agent is an intelligent system that understands natural language queries, recognises the context and intent behind them, and independently carries out appropriate actions – across all channels.
Unlike traditional chatbots or IVR systems, an AI agent such as ILAI does not follow a rigid script. It conducts dialogue-based conversations, accesses data from connected systems and actively triggers processes, rather than simply providing predefined responses.
| Criterion |
AI Agent (ILAI)
|
Traditional chatbot / IVR system |
|---|---|---|
|
Operation
|
AI Agent (ILAI) Free-form input via voice or text – across all channels | Traditional chatbot / IVR system Rigid menus or fixed scripts (e.g. „Press 1 ...“) |
|
Understanding
|
AI Agent (ILAI) Recognises intent and connections | Traditional chatbot / IVR system Rule-based, keyword-driven |
|
Capacity to act
|
AI Agent (ILAI) Initiates processes independently and triggers actions | Traditional chatbot / IVR system Information only; no independent action |
|
Customer experience
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AI Agent (ILAI) A direct, targeted solution through dialogue | Traditional chatbot / IVR system Frequent frustration caused by lengthy, inflexible navigation |
|
adaptability
|
AI Agent (ILAI) Adaptive, extensible processes | Traditional chatbot / IVR system Limited |
The technological foundation is formed by an interlinked stack comprising:
AI agents are not just a short-term fad, but a long-term development driven by advancing digitalisation. They provide a solution to key market challenges – offering numerous tangible benefits:
Our service hotline is constantly overloaded, especially at weekends.
ILAI, handles routine calls fully automatically - 24/7, without waiting time and with natural call handling.
We have many recurring questions - from returns to technical problems.
ILAI, understands natural language, responds to enquiries in context and seamlessly forwards them to your support team if required.
We want to use AI, but without risking data protection and compliance.
ILAI, runs in a German data centre, meets the highest security standards and only processes data that is truly necessary.
Most hotlines are overloaded; standard enquiries take up time and staff resources. ILAI brings AI automation to customer service – across all channels: the AI agent takes the pressure off staff, reduces waiting times and boosts your efficiency.
| Criterion |
|
Classic
Customer Service |
|---|---|---|
|
Automated processing of routine enquiries - without queuing and around the clock
|
ILAI,
|
Classic customer service |
|
Consistent responses and documented process steps for every call
|
ILAI,
|
Classic customer service |
|
Direct system access and task execution (e.g. finalising a return, checking status)
|
ILAI,
|
Classic customer service |
|
Seamless escalation to employees including transfer of the conversation context
|
ILAI,
|
Classic customer service |
|
Scaling without linear personnel costs for peak loads
|
ILAI,
|
Classic customer service |
An AI assistant is only as effective as the data and information it has access to. Unlike traditional, stand-alone chatbots or voicebots on the market, ILAI is not a stand-alone solution, but is fully integrated into the company’s existing IT and ERP systems.
ILAI offers a seamless interface with ERP systems such as Microsoft Dynamics 365 Business Central and accesses data directly from the CRM, supply chain management and finance modules.
The benefits? Whether by phone, email, web chat or WhatsApp – ILAI can, in real time whilst the interaction is taking place:
Through these depth System integration supplies AI-Assistant not only tailor-made Replies, but can also directly downstream processes and Actions in the ERP system fully automatic to raise a toast.
Target group
Markets
Technological basis
The intelligent AI assistant ILAI can be tailored specifically to your industry. It seamlessly automates recurring processes across all channels – whether by telephone, email, web chat or WhatsApp. Here are some practical examples:
Costs per automated call
Carl und Carla is one of Germany's leading providers of flexible van hire. However, this success brought with it new challenges in customer service: call volumes rose dramatically, especially at weekends and outside business hours, with up to 200 calls per day.
ILAI recognises callers by phone number or number plate, retrieves location-based vehicle data (e.g. GPS position, fuel level) and guides you through the return process using natural language dialogue. On completion, ILAI can even lock the vehicle remotely - all without human intervention.
Together, we identify relevant use cases and opportunities.
We integrate ILAI into your systems, including CRM, ticketing and ERP interfaces.
Recommendation
With Offline AI & Local LLM, you retain control over your own data in compliance with the GDPR.
With the AI developer training course, you empower your team for productive work with AI.
Bring artificial intelligence safely into your company with generative AI in Azure.
ILAI is an AI agent that automatically handles customer enquiries across multiple channels, including phone, email, web chat and WhatsApp. It runs on Microsoft Azure, integrates with existing systems and ERP platforms, and processes enquiries using both voice and text.
An AI agent uses modern language models to understand customer enquiries in real time. It identifies the intent behind a request, assigns it to the appropriate use case, accesses connected data and can independently carry out actions.
ILAI, edited and automated and discharged such as support and Service teams. Due to the consistent Availability shorten recurring Response times and design Service processes more efficiently. At the same time received Customers about all Channels away consistent Replies – one clearer Added value in the Multichannel-Era.
AI-agent take over numerous enquiries Tasks – by the Telephony about Email and web chat including WhatsApp. They answer enquiries Concerns, lead structured Discussions, take hold on Customer data to and bump into processes to: about Status enquiries, Booking appointments or the Creation of offers. So scale recurring Yours Service and relieve Yours Team.
Yes, AI-agent secure one consistent Customer communication and edit Concerns at any time – about phone, email, chat or WhatsApp. You deliver immediately Replies, lead natural Dialogues and place around round the clock fast Help ready. Depending on according to Scope the Enquiry receives the customer still whilst the Interaction one Solution.
Both – per according to Task. As an AI—Assistant answered ILAI, and and supported in the Dialogue. As an AI agent goes he one Step continue: He deals with independently, takes effect about Interfaces on Your Systems to and encounters processes active to – about one Change to instalments, one Returns or the automatic Creation one Offers. ILAI connects so that the dialogue-oriented Strength one Assistants with the Capacity to act one agent.
In the Difference to classical Chatbots or IVR-Solutions processed ILAI, Concerns context-sensitive and recognises the respective Intent behind one Enquiry. The AI agent reacts dialogue-oriented, takes over Tasks independently and leads more complex Cases targeted to human Employees continue.
Yes, ILAI processed only which are for the respective Process required Data, for example Telephone numbers or Characteristics. He builds none personal Open profiles. All Actions are understandable documented and auditable, as for the Compliance in accordance with data protection law Requirements supported.
Experience ILAI in action: Book now Your 1:1 live demo or speak recurring with our AI and ERP-Experts.
