collana takes responsibility for your applications, platforms and infrastructure, including monitoring, maintenance, support and further development. This includes system operations and monitoring, application management, operations in Azure, on-premises or in a hybrid environment, managed security, the service desk and service level management.
The difference compared to a traditional IT services provider: we don’t simply manage any old IT systems; we manage the business applications that we ourselves have helped to implement.
The implementation of a software system is one of the most sensitive projects a company can undertake. Consequently, our work does not end with the acceptance report.
At the start of the go-live phase, we will be on hand to support your system users. We will also draw on our implementation resources to provide technical and functional support during the system migration. So the people who have documented your processes as part of the project are the very same ones who help you in day-to-day operations.
Following this phase, support transitions to day-to-day operations. A service portal and remote maintenance are available for access.
From ERP applications to cloud infrastructure: let’s discuss how collana can support the day-to-day running of your systems.
We combine cloud-based and on-premises systems to ensure flexibility and compatibility.
collana
integrationFrom ERP applications to cloud infrastructure: let’s discuss how collana can support the day-to-day running of your systems.
Managed services mean that a service provider takes charge of the day-to-day operation of IT systems, rather than simply responding to faults. At collana, this includes system operation and monitoring, application management, cloud and infrastructure operation, managed security, a service desk and service level management.
ERP, BI and business applications, as well as the associated infrastructure, operated on Microsoft Azure, on-premises or in a hybrid environment. This also includes the interfaces between these systems.
A maintenance contract usually covers fault rectification and updates. Managed services also include proactive monitoring with automated alerts, performance tuning, backup and recovery strategies, as well as documented and measured service levels.
Microsoft Dynamics NAV has been marketed under the name Microsoft Dynamics 365 Business Central since 2018; however, existing NAV installations are still in use and are supported by us. The software can be run on your own servers, in a data centre or in the cloud.
Yes. Security updates, vulnerability analyses and access control are all part of our Managed Services. Further services, such as security assessments, NIS2 preparation and identity management, can be found on our IT security page.