Bike-Discount: Successful system change for international growth in e-commerce

Home / Bike-Discount: Successful system migration for international growth in e-commerce The project at a glance A complete system migration was carried out; the shop, ERP, CRM and logistics were migrated to a new solution simultaneously. E-commerce processes integrated: collana diva supports the entire process chain – from purchasing to dispatch. Expanding internationally into new countries is now simply a matter of configuring the system. Sector: E-commerce Client: H & S Bike-Discount GmbH Technology / Product: collana diva (based on Microsoft Dynamics NAV) Project description The challenge: Bike-Discount is now one of the leading online retailers for bicycles, accessories and clothing – with international shipping, its own private label (RADON) and a multi-store concept. However, strong growth and increasing internationalisation presented the company with new challenges: the existing system landscape was no longer able to meet the requirements for scalability, process integration and international operations. A stable and future-proof solution was therefore sought, one that would integrate all operational processes – including the online shop, ERP, CRM and logistics – and thus lay the foundation for further growth. Solution Implementation As part of a complete system overhaul, collana diva was introduced as the central business solution. Particular focus was placed on adapting the system to the specific requirements of a bicycle mail-order company: in logistics, a two-stage picking process with final order completion at the packing station was implemented – efficient, automated and scalable. With Microsoft Dynamics NAV as its technological foundation, all data and processes can be securely mapped, consolidated and flexibly expanded. collana diva is now used across the board – from purchasing through marketing and sales to logistics and accounts. „The simultaneous migration of the online shop and the ERP system was a challenge for the whole company – and was only possible thanks to a high level of standardised integration of key e-commerce functions. Thanks to the seamless integration of all processes that has now been achieved, we are excellently positioned for the future.“ Ralf Heisig, Managing Director, Bike-Discount Result / Impact How the problem was solved With collana diva, Bike-Discount now has a reliable and scalable ERP system that connects all areas of the business.  The software not only efficiently maps existing business operations but also serves as the technological foundation for expansion into new markets. Country roll-outs can be implemented through simple parameterisation, without the need for additional development work. The tight integration of all processes creates transparency, speed and scalability across the entire organisation. Recommendation: Customers were also interested in: Process payments securely with collana pay and manage all procedures centrally within the ERP system. Find out more: With collana diva, bring together your online shop, marketplaces, warehouse, logistics and finance in a single system. Find out more: Use Data Analytics to evaluate key business data and capitalise on specific opportunities. Find out more The best choice for unlimited growth in e-commerce With collana diva, Bike-Discount has not only repositioned itself – it has also laid the foundations for sustainable international success.

LLOYD Shoes: From shoe factory to digital retail platform

Lloyd logo

LLOYD Shoes: From shoe factory to digital retail platform Home / LLOYD Shoes: From shoe factory to digital retail platform The project at a glance E-commerce as a new mainstay With collana diva, LLOYD has opened up a sustainable online business segment - alongside traditional retail. Central platform for all channels All sales processes run on a standardised database - integrated across all channels. Scalable cloud solution The IT infrastructure grows flexibly. Ready for increasing order volumes in online retail. Industry E-Commerce Customer LLOYD Shoes GmbH Technology / Product collana diva Project description The task LLOYD Shoes, a traditional company with over 130 years of company history, decided to open a new chapter in its corporate development in 2017. The aim was to build a powerful e-commerce offering that would integrate seamlessly into the existing brick-and-mortar business. To achieve this, LLOYD needed a centralised backend that would bundle all sales channels, ensure a uniform database and meet digital customer requirements. Solution The implementation After a six-month internal test phase with orders from the company's own concept stores, the new online shop was launched in January 2018 - supported by collana diva as the central platform for all retail processes. The ERP system bundles the data from all channels and ensures end-to-end transparency. The IT capacities are provided flexibly from the cloud and scale with the business volume. This has created the technical basis for efficiently managing stock, availability and orders - regardless of the sales channel. The aim is to provide LLOYD's customers with an optimised and consistent shopping experience, regardless of their chosen channel. This is a significant milestone in digital development and the fast pace of shopping behaviour.“ Andreas Schaller Managing Director, LLOYD Shoes GmbH Result / Impact How the problem was solved With collana diva, a digital infrastructure was introduced that not only enables growth in e-commerce, but actively supports it. LLOYD can now control all processes via a central platform, work across all channels and react flexibly to market developments. The cloud architecture based on Microsoft Azure ensures scalability and future viability. The launch of the new online store was not only a symbolic but also a technological milestone on the way to becoming a digital retail brand. Recommendation Customers were also interested in Securely process payments with collana pay and manage all common processes centrally. Learn more Quickly introduce a fully automated sanctions list check with collana shield. Learn more Analyse sales channels and improve customer experiences with data analytics. Find out more Best choice for digital retail strategies With collana diva, LLOYD combines bricks-and-mortar retail and e-commerce to create an integrated customer experience - efficient, future-proof and brand-compliant.

BFS Baur Fulfillment Solutions: ERP power for 140,000 orders a day

BFS Baur Fulfillment Solutions: ERP power for 140,000 orders a day Home / BFS Baur Fulfillment Solutions: ERP Power for 140,000 Orders a Day The Project at a Glance 140,000 orders a day collana diva reliably handles the daily volume of over 140,000 orders. Full integration of service, payment & logistics BFS manages the entire order process from a central ERP platform. 100 % tailored to high-volume business User interfaces have been specifically optimised for high case volumes and fast processes in customer service. Sector E-commerce / Logistics Client: BFS Baur Fulfillment Solutions GmbH Technology / Product: collana diva (ERP) Project description The challenge: BFS is a leading provider of e-commerce fulfilment and personalised customer communication in Germany, with around 1,500 employees and part of the BAUR Group. The aim was to support the planned growth of BFS’s customers with a high-performance ERP system. To this end, collana diva was to integrate the complex full-service offering in order management, customer service and payment processing, whilst reliably handling large volumes of data and high process speeds. Solution: Implementation BFS implemented collana diva as a central ERP system, which now communicates seamlessly with clients„ online shops and the company’s own warehouse management system. Order management – including the call centre, ticketing, customer service and accounts receivable – runs entirely via collana diva. To meet the high demands of high-volume business, all user interfaces were specifically adapted to the customer service processes. Comprehensive quality and load tests demonstrated that a daily volume of up to 140,000 orders can be processed stably and efficiently. “Due to our growth, we opted for collana diva as our new ERP system, which offers us greater flexibility. In the mail-order sector, IT is constantly evolving – so, as a fulfilment service provider, you also need systems that can be flexibly adapted. The migration went almost seamlessly – which is by no means a given.” Dr Martin Koch, Head of IT at BFS Baur Fulfillment Solutions Result / Impact How the problem was solved With collana diva, BFS has established a high-performance and scalable platform that integrates all core business processes – from customer service and order entry through to payment management. The system migration led to measurable efficiency gains and improved profitability.  Thanks to the modular multi-tenant structure, new customers and shops can be onboarded flexibly, making the business model future-proof. collana diva is thus the technological backbone for BFS’s day-to-day fulfilment success. Recommendation: Customers were also interested in: Process large-volume payments securely and automatically with collana pay. Find out more: Introduce a fully automated sanctions list check quickly with collana shield. Find out more: Use process data and optimise fulfilment in a targeted manner with Data Analytics. Find out more The best choice for high-volume business & a diverse client base BFS processes tens of thousands of orders every day with collana diva – efficiently, seamlessly and with a future-proof approach.

Cairo AG: High speed in furniture retail - omnichannel success with collana diva

Cairo AG: High-speed retail in the furniture sector – the key to omnichannel success Home / Cairo AG: High-speed furniture retail – achieving omnichannel success with collana diva The project at a glance 1 platform for B2C & B2B Cairo brings together all business channels – online shop, catalogue and physical stores – in a hybrid solution based on collana diva. „Order today – delivered tomorrow“ The promise of 24-hour dispatch has been fully integrated into the ERP logic – including specialist logistics. International, secure, scalable With Microsoft Azure, Cairo utilises the highest cloud security standards for cross-border online retail. Industry: E-commerce / Omnichannel Client: CAIRO Aktiengesellschaft (Furniture mail order) Technology / Product: collana diva, Microsoft Dynamics, Microsoft Azure Project description The challenge Cairo AG is an internationally operating multichannel retailer of designer furniture, lighting and accessories. The company wanted to phase out its legacy system landscape and replace it with a high-performance, standards-based ERP solution. It was particularly important to map complex requirements such as omnichannel capability, client structure, international scalability and the combination of B2B and B2C business models within a hybrid platform. Another key focus was the unique selling point „order today – delivered tomorrow“, which places the highest demands on logistics and system processes. Solution: The Implementation As early as 2006, Cairo opted for the mail-order solution from MAC IT-Solutions, now part of the collana Group. In 2018, the decision was made to upgrade to the latest version. The aim was to introduce a modern ERP, CRM and warehouse management system based on Microsoft Dynamics. During the workshop phase, particular attention was paid to the logistical specifics of Cairo’s business model – including freight forwarding with two- and four-person handling, special services, returns processes and complaints handling. Further challenges arose from international operations: for example, the integration of Swiss customs procedures and the environmental levy in France (Eco-Mobilier). „With the new solution, we have positioned ourselves for the future and created a high-performance platform for our business success. A tip for going live: having the courage to take the plunge was crucial – in this complex project business, the speed of problem-solving is higher once the system is live, and postponing the launch or waiting for perfection makes project success impossible.“ Gero Furchheim, Member of the Executive Board at Cairo AG Result / Impact How the problem was solved With collana diva, Cairo now operates a fully integrated platform that seamlessly connects procurement, logistics, sales and customer service. Running the ERP system on Microsoft Azure not only delivers cost benefits but also meets the highest standards of security, scalability and availability.  Thanks to this centralised solution, Cairo is able to process both domestic and international orders efficiently. The hybrid mapping of B2C and B2B business on a shared platform provides the company with crucial flexibility for the future of online retail. Recommendation: Customers were also interested in: Integrate and centrally manage international payments smartly with collana pay. Find out more: Quickly implement a fully automated sanctions list check with collana shield. Find out more: Analyse and utilise cross-channel customer data with Data Analytics. Find out more Best Choice for borderless furniture delivery: Cairo delivers premium furniture at high speed – collana diva ensures that processes will continue to run smoothly tomorrow.

Smart payment integration with collana pay at DF Automotive

Smart payment integration with collana pay at DF Automotive Home / Smart payment integration with collana pay at DF Automotive The project at a glance Go-live in the middle of the peak season collana pay successfully deployed. No downtime or issues Optimised time-to-market New payment methods can be brought online more quickly Centralised test environment utilised in advance Secure, seamless integration thanks to comprehensive pre-launch testing Sector E-commerce / automotive accessories Client DF Automotive GmbH Technology / Product collana pay (payment processing) Project description The challenge DF Automotive is one of the leading online retailers in the tuning sector – with strong growth and high transaction volumes. However, with every new payment method, the technical complexity increased. Interfaces had to be customised individually, which tied up resources and slowed down the go-live of new payment methods. A solution was sought that would centralise all payment processes, make them scalable and reliably meet future requirements. Solution Implementation After evaluating several payment tools, DF Automotive opted for collana pay – a modular solution that is flexibly expandable and features a comprehensive test environment. Despite it being peak season, the system went live. Thanks to thorough preparation, the go-live went smoothly. collana pay was integrated into the existing infrastructure. All relevant teams quickly adapted to the optimised processes – with no visible changes for customers, but with noticeable benefits behind the scenes. „[…] the go-live was absolutely problem-free. All departments quickly got used to our optimised processes. At first glance, nothing has changed for the customer, except that we can now offer a wider range of payment methods.“ Finn Christiansen, Head of IT & Development, DF Automotive Result / Impact How the problem was solved With collana pay, DF Automotive is able to roll out new payment methods significantly faster, without the need for individual interface customisations. The centralised platform reduces development effort and speeds up checkout processes. The solution really proved its worth during the peak season: no downtime, full functionality and a seamless experience. Recommendation Customers were also interested in using Data & Analytics to identify and capitalise on hidden potential in e-commerce. Find out more: Strategically prepare for and plan the use of AI in online retail in the AI workshop. Find out more: Automate sanctions list checks with collana shield and reliably meet compliance requirements. Find out more: Best Choice for flexible e-commerce payments – DF Automotive speeds up its checkout. Secure, scalable and ready for the future.

ERP implementation for scalable garden projects in e-commerce

ERP implementation for scalable gardening projects in e-commerce Home / ERP implementation for scalable gardening projects in e-commerce The project at a glance 200,000+ customers across Europe Scalable ERP system for a growing, cross-border D2C business All processes centralised Full integration of all core processes. From procurement to after-sales Go-live in Q1/2023 Transformation project successfully launched. Focus on growth & efficiency Sector E-commerce / Gardening & DIY Client GartenHaus GmbH Technology / Product collana diva (ERP based on Microsoft Dynamics, cloud) © Gartenhaus.com Project description The challenge GartenHaus GmbH is on a growth trajectory: as Europe’s leading platform for gardening projects, its rapid expansion required an ERP solution that is scalable, future-proof and fully cloud-based. The aim was to enable centralised management of all business processes whilst efficiently mapping complex project sales structures, logistics processes and international distribution channels. © Gartenhaus.com Solution The Implementation In collaboration with MAC IT-Solutions GmbH (a member of the collana Group), collana diva was implemented following a structured yet flexible project approach. The individual phases ranged from workshops through to setup and testing, right up to go-live – including data migration from existing systems. Immediately after going live, the ERP system was expanded to include group-wide logistics functions. This enabled further warehouse locations across Europe to be systematically integrated and scaled. „Thanks to the integration of DiVA, we now have a central data hub that enables transparent and automated business processes. For us, this represents a decisive transformation: from a decentralised IT landscape involving a high level of manual effort to a fully integrated ERP solution that unites all our core processes and is an essential component of our IT strategy.“ Lucas Heilmann, Chief Executive Officer at GartenHaus © Gartenhaus.com Result / Impact How the problem was solved With collana diva, GartenHaus GmbH was able to fully integrate all its operational retail processes – from purchasing to financial accounting. The number of external tools and manual communication channels was significantly reduced. Particular attention was paid to mapping a stock location logic that prioritises main and supplementary products. This has significantly simplified processes such as order picking, handling bulky goods and warehouse management. Staff benefit from clearly structured, automated workflows – leaving them free to focus on what matters most. Further digitalisation measures – e.g. for assembly management – are already in the planning stage. Recommendation: Customers were also interested in using collana pay to process payments securely and manage all standard payment methods centrally. Find out more: With collana diva, remain fast, flexible and scalable even during periods of growth. Find out more: With collana shield, automate sanctions list checks directly within Microsoft Dynamics 365 Business Central. Find out more: The best choice for digital gardening projects – with collana diva, GartenHaus has created a powerful platform for efficient growth.