REMONDIS BURCU: Digitalised waste management with Microsoft Dynamics 365

REMONDIS BURCU: Digitalised waste management with Microsoft Dynamics 365 Home / REMONDIS BURCU: Digitalised waste management with Microsoft Dynamics 365 The project at a glance High transparency in project costing Base costing at batch and project level enables costs and revenues to be traced at any time. End-to-end lead-to-cash process Integrated CRM functionalities significantly improve the management and tracking of customer processes. Rollout specifically optimised for the sector Volume tracking, return processes and profitability structures are precisely tailored to the requirements of the waste management sector. Sector Energy and Environment Client REMONDIS BURCU Atık Yönetimi Geri Dönüşüm ve Tem. Hiz. Tic. A.Ş Technology / Product Microsoft Dynamics 365 Finance & Operations on Azure, including CRM functionalities Project description The challenge REMONDIS BURCU is a leading provider of waste management services in Turkey and part of the internationally active REMONDIS Group. The company previously operated within a fragmented IT landscape that inadequately supported key business processes such as project costing, profit calculation and contract management. The aim was to close these gaps and introduce a seamless, integrated ERP system that takes into account both business processes and the sector-specific requirements of waste management. Solution: Implementation In collaboration with b4dynamics (a member of the collana Group), Microsoft Dynamics 365 Finance & Operations was implemented – supplemented by CRM functions and bespoke costing mechanisms. The project was implemented across all sites and included, amongst other things, the modelling of a profitability structure, the traceability of volume and value flows, and the documentation of return processes. Customer relationship management was also optimised through integrated CRM functionalities. „With Microsoft Dynamics 365, we have implemented a solution that makes our entire company more efficient – from project costing to customer invoicing. The industry-specific implementation was a real added value.“ Project Management, REMONDIS BURCU A.Ş. Result / Impact: How the problem was solved Since going live in 2021, REMONDIS BURCU has had a scalable ERP system that digitises, standardises and integrates key business processes. The standardised base costing ensures greater transparency and better financial control. Thanks to CRM integration, customer processes have also been significantly improved. The industry-specific focus also enabled the precise mapping of relevant waste management workflows, leading to high system acceptance and a future-proof process landscape. Recommendation: Customers were also interested in ‘Automate processes and intelligently manage supply chains with Microsoft Dynamics 365 Supply Chain Management’. Find out more: ‘Gain clarity on requirements and find the right solution in the ERP workshop’. Find out more: ‘Analyse complex process data and optimise it in a targeted manner with Data Analytics’. Find out more: The best choice for a sustainable circular economy. With Dynamics 365 and the right industry focus, REMONDIS BURCU is successfully making the transition to a digitally connected and economically managed future.

Digital maintenance with maintool at GSB Bayern

Digital maintenance with collana maintool at GSB Bayern Home / Digital maintenance with maintool at GSB Bayern The project at a glance 4 hours of manual work saved per week Paper-based maintenance planning replaced by maintool Complex plant digitised Plant- and location codes fully imported from Excel Mobile access via app Easy to use via the movatix app from Tegos Sector Energy and Environment / Hazardous waste disposal Client GSB Hazardous Waste Disposal Bavaria GmbH Technology / Product collana maintool (CMMS solution, integrated with Microsoft Dynamics NAV) Project description The challenge As Europe’s largest hazardous waste disposal operator, GSB operates a highly complex technical infrastructure with strict inspection and maintenance requirements. The maintenance management software previously in use was outdated and paper-based. Every week, four hours were spent solely on the manual preparation and distribution of maintenance orders. The aim was to introduce a modern, integrated system for digital maintenance – fully compatible with Dynamics NAV. Solution: Implementation GSB opted for collana maintool as its central maintenance tool – implemented by Tegos Rosenheim. All asset identifiers, location data and inspection schedules were imported from Excel. The user interface was specifically tailored to the requirements of the technical services and engineering teams. In addition, movatix, Tegos’s mobile app solution, is used for easy operation directly on site. This gives technicians access to relevant tasks and information at all times. „Now, with maintool, it’s a huge advantage that this data is linked to the tasks. Maintenance tasks and recurring inspections are directly linked to the respective asset.“ Katja Zeller, Engineer, GSB Result / Impact How the problem was solved With collana maintool, GSB has centralised, digitised and made its maintenance processes more transparent. Managers receive reliable information for tracking and ensuring compliance, whilst technicians can work more efficiently and with greater predictability. The structured assignment of tasks to assets improves data quality and simplifies maintenance planning. Mobile access via movatix rounds off the system and ensures greater efficiency, security and business continuity. Recommendation Customers were also interested in using collana maintool to digitise maintenance processes and proactively manage maintenance workloads. Find out more: Lay the foundations for a future-proof system landscape in the ERP orientation workshop. Find out more: Analyse, optimise and automate processes with Azure-based AI solutions. Find out more Best Choice for sustainable plant safety: GSB plans and documents its maintenance with collana maintool – efficiently, digitally and with a view to the future.

maintool

Maintenance software_maintool_app

Maintenance software that prevents downtime Integrated with Microsoft Dynamics 365 Request a live demo Book a consultation Home Key Facts Comparison Case Studies Pricing Technology used FAQs maintool – Maintenance software When maintenance is carried out on an ad hoc basis, you end up paying more A piece of equipment has come to a standstill. The technician searches through a file folder for the latest maintenance log. The Excel spreadsheet from the shift supervisor is three weeks old. Nobody knows exactly when the spare part was last ordered. Maintenance is still planned manually: in Excel spreadsheets, on paper or on an ad hoc basis. collana maintool plans automatically. Maintenance intervals, notifications and responsibilities are managed digitally and reliably. Plant downtime leads to unplanned costs and production losses. collana maintool detects faults at an early stage and significantly reduces downtime. Documentation takes time, is a source of frustration and is rarely complete when it’s needed. collana maintool documents automatically, comprehensively and makes records accessible at any time. Sound familiar? Maintenance on an ad hoc basis is expensive. Unplanned downtime has a direct impact on production, delivery reliability and profit margins. A proliferation of Excel spreadsheets, incomplete documentation and a lack of real-time insight into plant condition become a burden during every audit. They also pose a risk during every audit under ISO 9001, GMP or MDR. Modern maintenance software solves precisely that. That’s why you can trust us Key Facts 6-time Microsoft Solutions Partner 40+ years of maintenance know-5% Increase machine utilisation 1,000+ customers in the collana Group Target audience: SMEs and large enterprises Markets: International Technological basis: Microsoft Dynamics 365 Business Central with extensions in AL Constant maintenance lists, unexpected downtime, lack of transparency? That’s exactly what collana maintool was developed for. The app extends Microsoft Dynamics 365 Business Central with digital maintenance functions – from planning through to execution and documentation. maintool is used by medium-sized and large industrial companies that want to ensure their asset availability and automate processes. If you want to manage your maintenance centrally and actively prevent downtime: collana maintool is ready. Get a free consultation now Download now from AppSource collana maintool vs. traditional maintenance The biggest difference between collana maintool and traditional maintenance management lies in its full integration with Microsoft Dynamics 365 Business Central. Many processes that would otherwise be carried out manually or via external tools are automated and managed centrally within the ERP system. Here is an overview: collana maintool Manual maintenance Automated maintenance planning Digital documentation and history Integration with Microsoft Dynamics 365 Mobile use and cloud access Real-time transparency across all assets What maintenance software does – explained briefly Maintenance software is a digital platform for the planning, control and documentation of all maintenance, inspection and repair processes for machinery and plant. It combines asset registers, order processing, spare parts management and KPI reporting in a single system – making it the operational backbone of modern maintenance. Three variants are distinguished in the market: Variant Focus Strength Weakness CMMS (Standalone) Pure maintenance management Quick to get up and running Stand-alone solution, separate data master EAM Asset lifecycle, often with financial data Comprehensive overview of assets Dedicated platform, integration effort required ERP-integrated (collana maintool) Maintenance within the ERP data model A single database: maintenance, procurement, finance, warehousing Prerequisite: ERP strategy based on Dynamics 365 Anyone wishing to rely on a consistent data environment in the long term cannot avoid the ERP-integrated approach. See maintool Live’s results: measurable ROI We do not measure maintenance software by its features, but by key performance indicators, measurable efficiency and process improvements. In our clients„ projects – and in cross-sector studies – we see consistent results: up to 30–50 % fewer unplanned downtimes through preventive and condition-based maintenance. (McKinsey, “Manufacturing’s Next Act”) Up to 25 % reduction in spare parts stock whilst simultaneously increasing equipment availability, as criticality and consumption become transparent. Audit compliance for ISO 9001, GMP (pharmaceuticals) and MDR (medical technology). Maintenance history, calibrations and approvals are documented in an audit-proof manner. Longer equipment service life and reduced follow-up costs through consistent root cause analysis rather than merely addressing symptoms; at the same time, maintenance costs can be reduced by 10–30 %. (McKinsey) Faster order processing with shorter lead times thanks to digital planning and tracking. Reduced workload for management: automated workflows and centralised documentation significantly reduce administrative effort; case studies estimate time savings of several hours per technician per week. We’ll provide specific recommendations for your setup during a 30-minute preliminary consultation. Features that make a difference in day-to-day operations: we group features by benefit, not by module: Automated maintenance planning – preventive, reactive and condition-based, with a drag-and-drop planning board, shift models and a reminder function for maintenance appointments. Mobile and offline order processing for technicians in the field. Work order details, instructions and checklists are available even if the cleanroom has no Wi-Fi reception. Technicians can report faults directly on site. Asset register with QR and RFID identification. Scan the asset, view its history, start the work order. QR codes provide a clear overview in a matter of seconds. Spare parts and stock management directly within the ERP system. No duplicate data records, no data transfer errors. The spare parts control function monitors stock levels and initiates reorders to ensure an up-to-date overview. Condition-based maintenance and monitoring. Equipment conditions are monitored, failures are detected at an early stage and downtime is significantly reduced. Tailored to your sector. Maintenance is sector-specific. So is our solution. Production and manufacturing: GMP-compliant documentation, condition-based maintenance, OEE transparency across plant boundaries. In the context of Industry 4.0, industrial demands for networked maintenance, transparent data flows and the digital management of complex plant technology are increasing. Particularly relevant for mechanical engineering and the pharmaceutical sector. Further details under Production & Manufacturing. Healthcare Switzerland – Medical Technology Maintenance: collana maintool documents the maintenance of medical devices comprehensively and in an audit-proof manner – meeting the requirements of MepV (Switzerland) and MDR (EU), including calibration and safety certificates. For hospitals, care centres and outpatient services, complemented by the collana Group’s healthcare expertise in Switzerland. Find out more under Healthcare. Retail and Logistics With collana maintool, you can keep warehousing, conveyor and order-picking systems running without downtime, even during peak periods – as demonstrated in the facility environment at BER Airport. Case Studies: collana maintool in practice collana maintool is a solution that has been established in the market for over 35 years and is trusted by many renowned customers across various sectors, from chemicals to logistics. Discover how smart maintenance works in practice in our case studies. Digital maintenance with maintool… Digital maintenance with maintool at Berlin Brand Airport… Read more Efficient maintenance with maintool… Efficient maintenance with collana maintool at IOI Oleo St… Read more Digital maintenance with maintool… Digital maintenance with collana maintool at GSB Bayern St… Read more Why Microsoft Dynamics 365 is the best foundation A stand-alone solution may seem effective at first, but it proves costly in the long run. That is why we base our maintenance directly on the ERP data model: a single database rather than data silos. Maintenance, procurement, finance and warehousing all work from the same data master. The centralised management of data, documents and asset objects within a shared structure ensures that information is consistent and readily accessible. Spare parts orders are triggered directly from the work order, costs are allocated to specific assets, and

AI solutions

AI solutions for businesses: automating processes and making intelligent use of knowledge AI solutions for businesses are software systems based on artificial intelligence which, for example, automate repetitive tasks, make distributed company knowledge accessible and relieve staff of routine work. collana supports businesses as a holistic partner throughout this process: from identifying use cases through to integration and operation, either based on Microsoft Azure or as a local, cloud-independent solution. Home Page Direct access to our AI solutions Generative AI for businesses Experience enterprise-grade generative AI: secure, scalable solutions for chatbots, knowledge agents and automation based on the Microsoft Azure platform. Discover Generative AI now ILAI: AI agent for customer service With the AI agent ILAI, you can automate recurring enquiries and processes – across all channels via telephone, email, web chat and WhatsApp. Discover ILAI now Offline AI & Local LLM Retain control over your data. With local large language models, you can utilise AI technology without relying on the cloud, whilst remaining GDPR-compliant at all times. Discover AI & LLM now AI developer training Equip your team to work with AI. Through practical training sessions, your developers will learn how to work with LLMs, prompting and integration into existing systems. Discover the training now Document anonymisation Confidential information remains confidential: our AI solution automatically detects and redacts sensitive data. For maximum security and GDPR compliance. Discover the solution now What does AI mean in a business context? Artificial intelligence in a business context refers to systems that process language, text and data and use this to independently derive answers, decisions or process steps. Relevant technologies include, amongst others, machine learning and generative AI: language models (LLMs) that understand and generate text. AI becomes particularly relevant in a business context where growing volumes of communication, dispersed organisational knowledge and repetitive tasks tie up significant resources. It is important to distinguish this from AI tools such as ChatGPT: public AI services offer no control over the processing of critical business data. Enterprise AI runs the same technology within the organisation’s own Azure environment or entirely on-premises, in compliance with the GDPR and with full data sovereignty. The foundation lies in the organisation’s own data: to achieve company-specific results, relevant sources must be reliably integrated. This can include structured data from ERP and CRM systems, as well as documents, knowledge databases or other unstructured content. Arrange a free initial consultation now Benefits of AI solutions for businesses AI solutions can boost efficiency, reduce costs and ease the workload on staff by automating repetitive tasks and making knowledge available more quickly: Efficiency & time savings: Routine enquiries, document searches and manual redactions are automated, running round the clock. Cost reduction: At Carl and Carla, for example, the operating costs per automated callback are less than one euro. Scalability: Peak workloads and growing volumes of enquiries are managed without a proportional increase in staff numbers. Making knowledge accessible: Information scattered across ERP systems, document management systems (DMS) and documentation is made accessible via knowledge agents. Reducing the workload on staff: Teams can focus on complex, value-adding tasks rather than repetitive enquiries. An overview of collana’s AI solutions: collana develops and integrates specific AI solutions for various business processes. These include the ILAI AI agent for customer service and process automation, generative AI applications and knowledge agents based on Microsoft Azure, as well as locally operated AI solutions for particularly sensitive data and high data control requirements. ILAI: AI agent for process automation ILAI is an AI agent that automates recurring customer and service enquiries across all channels: by telephone, email, web chat and WhatsApp. The AI assistant understands natural language, handles telephone calls independently, is available round the clock and supports 50 languages. An integrated SIP interface connects to existing telephone systems. Unlike stand-alone solutions, ILAI is fully integrated into the ERP system: via Microsoft Dynamics 365 Business Central, the AI agent recognises callers by their telephone number, assigns the order status, retrieves invoicing and master data, and actively triggers actions. It can be operated either in the cloud or entirely on-premises, in compliance with the GDPR, in a German data centre. The van hire company Carl und Carla provides a practical example: ILAI handles the entire return process there, recognises callers by their telephone number or vehicle registration number, retrieves vehicle data such as GPS position and fuel level, and remotely locks the vehicle once the process is complete. Around 85 per cent of calls are handled without human intervention, with call times reduced by around 50 per cent and operating costs of less than one euro per call, even during peak periods of up to 200 calls per day. Get a no-obligation consultation now Generative AI for businesses: knowledge agents on Microsoft Azure With generative AI solutions based on Microsoft Azure, collana makes internal corporate knowledge secure and accessible in a targeted manner. Role-based access rights, governance functions and controlled data integration lay the foundation for GDPR-compliant use within business processes. A key area of application is knowledge agents, which make internal company knowledge accessible. Existing systems such as Microsoft Dynamics 365, the Power Platform, Teams and SharePoint are directly integrated. Bucher Municipal provides a practical example: technical documentation that was previously only available in a decentralised manner or in paper form is now made accessible worldwide by an AI chatbot based on Azure OpenAI. Other clients include 3A Composites and Pilatus. Offline AI: GDPR-compliant document processing & anonymisation For organisations with particularly stringent data control requirements, collana implements locally operated AI solutions that do not rely on public cloud services. Internal documents and data can thus be searched, processed and utilised for AI-supported processes within the organisation’s own infrastructure. One specific use case is the AI-based anonymisation of documents. The solution recognises personal information and automatically redacts it, for example in PDF files. It can be operated on-premises and is particularly suitable for public authorities, law firms and the healthcare sector. AI Solutions AI Solutions by Sector collana’s AI solutions can be deployed across all sectors. The difference lies in the sector-specific expertise of the collana Group, whose specialist companies understand the processes in sectors such as retail, logistics and manufacturing. Using proven fast-track approaches, the solutions can be tailored specifically to the respective sector. Hoval: AI-powered knowledge access for service engineers worldwide Hoval manages an extensive portfolio of heating and indoor climate systems with numerous product variants… Read more AI chatbot for maintenance knowledge at Bucher Municipal – greater efficiency worldwide with Azure OpenAI AI chatbot for maintenance knowledge at Bucher Municipal Home / AI chatbot for maintenance knowledge at Bucher… Read more Carl and Carla: Scalable customer service with ILAI – the next-generation AI voice assistant ILAI: The next-generation AI service agent Home / Carl and Carla: Scalable customer service with… Read more Pilatus Aircraft: AI-generated training content in minutes rather than weeks At Pilatus, computer-based training is a central component of the training programme. The voice-over for these… Read more Security, data protection & trust in AI Secure enterprise AI requires an architecture that matches the specific protection requirements. With Azure-based solutions, encryption, role-based access rights and governance features can be utilised. For particularly sensitive data, collana also offers on-premises AI solutions that operate entirely within the organisation’s own