ILAI - AI language assistants

AI agent for process automation With the ILAI AI agent, you can automate recurring enquiries and processes – across all channels, including telephone, email, web chat and WhatsApp. ILAI specifically relieves your service team of routine tasks, ensures consistent availability and integrates seamlessly into your existing systems and processes.  Get a no-obligation consultation now Home Key Facts Comparison Case Study Introduction FAQs What is an AI agent and how does the technology work? An AI agent is an intelligent system that understands enquiries in natural language, recognises the context and intent behind them, and independently carries out appropriate actions – across all channels.  Unlike traditional chatbots or IVR systems, an AI agent such as ILAI does not follow a rigid script. It conducts dialogue-based conversations, accesses data from connected systems and actively triggers processes, rather than simply providing predefined responses.  Criterion AI agent (ILAI) Traditional chatbot / IVR system Usage Free-form input via voice or text – across all channels Rigid menus or fixed scripts (e.g. „Press 1 …“)  Comprehension Recognises intent and context Rule-based, keyword-driven Capability to act Initiates processes and triggers actions independently Purely provides information, no independent actions Customer experience Direct, targeted solutions through dialogue Frequently frustrating due to lengthy, rigid navigation Adaptability Learning, expandable processes Limited The technological foundation consists of an interlinked stack comprising:  LLM-powered dialogue control with intent and context recognition Real-time speech recognition (speech-to-text) and natural speech synthesis (text-to-speech) for the telephone channel Integration with text channels such as email, web chat and WhatsApp a flexible workflow engine for automated processes interfaces (APIs) to your backend and ERP systems ILAI can be integrated into existing systems and operated either in the cloud or entirely on-premises – GDPR-compliant, secure and scalable. ILAI Why should your company adopt AI agents now? AI agents are not just a short-term fad, but a long-term development driven by advancing digitalisation. They are the answer to key market challenges – offering numerous tangible benefits: A solution to the skills shortage: An AI agent takes the pressure off staff and frees up resources for handling complex cases.  Round-the-clock availability with no waiting time: Customers can contact ILAI 24/7 via their preferred channel – whether by telephone, email, web chat or WhatsApp – without being put on hold and regardless of business hours. This directly benefits customer satisfaction.  Increased efficiency: An AI agent handles multiple conversations simultaneously, speeds up tasks, automates routine enquiries and utilises existing resources more efficiently. Reduced operational costs: Thanks to greater efficiency, automated processes and reduced manual effort, you can cut costs – whilst maintaining consistently high service quality.  Scaling without increasing staff numbers: Handle rising volumes of enquiries and orders without overburdening existing staff or taking on new staff. Get a no-obligation consultation now ILAI: The AI agent for a wide range of challenges Our service hotline is constantly overloaded, especially at weekends. ILAI handles routine calls fully automatically – 24/7, with no waiting time and using natural conversation. We receive many recurring queries – from returns to technical issues. ILAI understands natural language, provides context-sensitive responses to enquiries and, where necessary, seamlessly transfers calls to your support team. We want to use AI, but without any risk to data protection or compliance. ILAI operates from a German data centre, meets the highest security standards and processes only the data that is absolutely necessary. ILAI vs. traditional customer service Most helplines are overloaded; standardised enquiries take up time and staff resources. ILAI brings AI automation to customer service – across all channels: the AI agent takes the pressure off staff, reduces waiting times and boosts your efficiency.  ILAI Traditional customer service Automated handling of routine enquiries – no queuing and available round the clock Consistent responses and documented process steps for every call Direct system access and task execution (e.g. completing returns, checking status) Seamless escalation to staff, including handover of the conversation context Scalability without linear staff costs during peak periods Curious? Simply call ILAI and try it out for yourself Tel.: 0351 21169344 Seamless ERP integration of the ILAI AI agent An AI assistant is only as effective as the data and information it can access. Unlike traditional, isolated chatbots or voicebots on the market, ILAI is not a stand-alone solution but is fully integrated into the company’s existing IT and ERP system landscape.  ILAI features a seamless interface with ERP systems such as Microsoft Dynamics 365 Business Central and accesses data directly from CRM, supply chain management and finance systems.  The benefits? Whether via telephone, email, web chat or WhatsApp – ILAI can, in real time during the interaction: automatically identify customers (e.g. based on their phone number or email address) determine the current order and delivery status retrieve invoiceand contract data view master data and, where necessary, reconcile it in compliance with data protection regulations Thanks to this deep system integration, the AI assistant not only provides tailored responses but can also fully automatically trigger downstream processes and actions in the ERP system.  Tailor-made AI agent solutions for your business, available round the clock Target audience Small and medium-sized enterprises Markets Germany, Austria, Switzerland Technological basis Modular AI stack, real-time speech processing, system APIs The intelligent AI assistant ILAI can be specifically adapted to your industry. It seamlessly automates recurring processes across all channels – whether by telephone, email, web chat or WhatsApp. Here are some practical examples: Energy supply: ILAI supports customer service, takes meter readings, makes adjustments to instalment payments or answers general questions about electricity networks and tariffs.  Logistics, e-commerce & wholesale: As well as handling standard status enquiries or initiating returns, ILAI can also make outbound calls, for example to proactively notify customers of deliveries.  B2B & Industry: The AI assistant can analyse incoming customer enquiries via email and generate suitable quotes fully automatically. Healthcare: ILAI handles automated appointment booking and answers frequent patient enquiries around the clock.  Customer Service & Support: ILAI significantly reduces the workload on helplines by guiding customers interactively through structured solutions or precisely pre-qualifying issues for second- and third-level support. 50%​ shorter call times 24/7​ availability in multiple languages 85% of the calls ILAI handles for Carl and Carla are dealt with fully automatically < €1 cost per automated call Success Story: Success Story: ILAI has proven its worth in practice Carl and Carla are among the leading providers of flexible van hire in Germany. However, this success brought with it new challenges in customer service: particularly at weekends and outside business hours, the volume of calls rose dramatically, reaching up to 200 calls per day. ILAI identifies callers by their telephone number or vehicle registration number, retrieves location-based vehicle data (e.g. GPS position, fuel level) and guides them through the return process via natural language dialogue. Once completed, ILAI can even lock the vehicle remotely – all without human intervention. Read the case study