{"id":23350,"date":"2026-10-28T09:03:17","date_gmt":"2026-10-28T08:03:17","guid":{"rendered":"https:\/\/www.collana.com\/?page_id=23350"},"modified":"2026-11-06T11:18:52","modified_gmt":"2026-11-06T10:18:52","slug":"dynamics-365-customer-service","status":"publish","type":"page","link":"https:\/\/www.collana.com\/en\/loesungen\/microsoft-dynamics-365-crm\/dynamics-365-customer-service\/","title":{"rendered":"Dynamics 365 Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"23350\" class=\"elementor elementor-23350\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-055762f e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"055762f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-52897b6 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"52897b6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cfff05c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"cfff05c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5adf58 elementor-widget elementor-widget-html\" data-id=\"c5adf58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"display: flex;align-items: center;gap: 10px;font-family: &#039;Nunito&#039;, sans-serif;font-weight: 900;font-size: 18px;color: #42424D\">\n  <span style=\"display: inline-block;width: 28px;height: 3px;background: #FA4A05;border-radius: 2px;flex-shrink: 0\"><\/span>\n  <span>Microsoft Dynamics 365<\/span>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-857fe64 text-left elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-tp-heading-title\" data-id=\"857fe64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-heading-title.default\">\n\t\t\t\t\t<div class=\"heading heading_style heading_style6aee09f2216a1 style-1 \"  data-tp-gsap-heading-text=\"\" data-tp-gsap-sub-heading-text=\"\"><div class=\"sub-style\" ><div class=\"head-title \" > <h1  class=\"heading-title   \"  data-hover=\"Dynamics 365\">Dynamics 365<span class=\"title-s \"> Customer Service <\/span><\/h1><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f63de68 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f63de68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Microsoft Dynamics 365 Customer Service<\/strong> ist die Serviceanwendung f\u00fcr Anfragen per E-Mail, Telefon, Chat und Kundenportal. Jede Anfrage wird als Vorgang mit Zust\u00e4ndigkeit, Priorit\u00e4t und Frist erfasst und bleibt bis zur L\u00f6sung offen, statt im gemeinsamen Postfach oder in Excel-Listen unterzugehen.<\/p><p>Ihr Serviceteam sieht fr\u00fchere Anfragen, Auftr\u00e4ge, Vertr\u00e4ge, genutzte Produkte und letzte Vertriebsgespr\u00e4che auf einen Blick. <strong>Microsoft Copilot erstellt Antwortentw\u00fcrfe, fasst E-Mail-Verl\u00e4ufe zusammen und schl\u00e4gt passende Wissensartikel vor. So muss Ihr Team weniger suchen und hat mehr Zeit f\u00fcr L\u00f6sungen.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5642ed3 elementor-mobile-align-justify elementor-align-left elementor-widget elementor-widget-button\" data-id=\"5642ed3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#dynamics-contract-center\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Jetzt unverbindlich sprechen \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-996cd0c e-con-full e-transform d365-sales-visual elementor-hidden-mobile e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"996cd0c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;12&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;0&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;0&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6b2c9f e-transform elementor-widget elementor-widget-image\" data-id=\"e6b2c9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.4,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1774\" height=\"887\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/dynamics-365-kundenservice-dashboard-1774x887-1.webp\" class=\"attachment-full size-full wp-image-23358\" alt=\"\" srcset=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/dynamics-365-kundenservice-dashboard-1774x887-1.webp 1774w, https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/dynamics-365-kundenservice-dashboard-1774x887-1-300x150.webp 300w, https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/dynamics-365-kundenservice-dashboard-1774x887-1-1024x512.webp 1024w, https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/dynamics-365-kundenservice-dashboard-1774x887-1-768x384.webp 768w, https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/dynamics-365-kundenservice-dashboard-1774x887-1-1536x768.webp 1536w, https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/dynamics-365-kundenservice-dashboard-1774x887-1-18x9.webp 18w\" sizes=\"(max-width: 1774px) 100vw, 1774px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5e88b0 elementor-widget elementor-widget-html\" data-id=\"e5e88b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"sales-time-badge\">\n    <div class=\"sales-time-badge__icon\">\n        <span><\/span>\n    <\/div>\n\n    <div class=\"sales-time-badge__content\">\n        <strong>40%<\/strong>\n        <span>k\u00fcrzere<br>Bearbeitungszeit<\/span>\n    <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5e31a3 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"b5e31a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cee303a elementor-widget elementor-widget-global elementor-global-19967 elementor-widget-breadcrumbs\" data-id=\"cee303a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Startseite<\/span><\/p><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-031175a e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"031175a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-61555ce e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"61555ce\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2fe0d1 elementor-widget elementor-widget-html\" data-id=\"b2fe0d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"display: flex;align-items: center;gap: 10px;font-family: &#039;Nunito&#039;, sans-serif;font-weight: 900;font-size: 18px;color: #1F1F29\">\n  <span style=\"display: inline-block;width: 28px;height: 3px;background: #FA4A05;border-radius: 2px;flex-shrink: 0\"><\/span>\n  <span>Microsoft Solutions Partner<\/span>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5bf549 elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"c5bf549\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Zertifizierter Microsoft Solutions Partner in sechs Bereichen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0c8bce elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a0c8bce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Als Microsoft Solutions Partner verf\u00fcgen wir \u00fcber umfassende Erfahrung und nachgewiesene Kompetenz in sechs zentralen Bereichen<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d4efa3 elementor-widget elementor-widget-global elementor-global-10308 elementor-widget-image-carousel\" data-id=\"8d4efa3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;4&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;navigation&quot;:&quot;none&quot;,&quot;autoplay_speed&quot;:3000,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:100,&quot;sizes&quot;:[]},&quot;slides_to_show_mobile&quot;:&quot;2&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;image_spacing_custom_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Microsoft Solutions Partner\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/elementor\/thumbs\/Microsoft-Solution-Partner-Microsoft-Cloud-Kopie-rpuli1efkmp5jvcuvdw3jdvc7c2v592y5ng6f84jgm.webp\" alt=\"Microsoft Solution Partner - Microsoft Cloud Kopie\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/elementor\/thumbs\/Microsoft-Solutions-Partner-Data-AI-Azure-rdwu9rgss6lcuv1k20hc6vov3w3p4yihofnjdqlyfa.webp\" alt=\"Instandhaltungssoftware_maintool_Micros\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/elementor\/thumbs\/Microsoft-Solutions-Partner-digital-app-inovation-rdwu9rgss6lcuv1k20hc6vov3w3p4yihofnjdqlyfa.webp\" alt=\"Instandhaltungssoftware_maintool_Microsoft\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/elementor\/thumbs\/Microsoft-Solutions-Partner-Infrastructure-Azure-rdwu9semz0mn6h06wivyrdgbp9z2cnm80kb0v0kk92.webp\" alt=\"Instandhaltungssoftware_maintool_Microsoft_Partners\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/elementor\/thumbs\/Microsoft-Solutions-Partner-Business-Application-rdwu9rgss6lcuv1k20hc6vov3w3p4yihofnjdqlyfa.webp\" alt=\"Instandhaltungssoftware_maintool_Partner\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/elementor\/thumbs\/Microsoft-Solutions-Partner-Modern-Work-rdwu9semz0mn6h06wivyrdgbp9z2cnm80kb0v0kk92.webp\" alt=\"Instandhaltungssoftware_maintool_Microsoft_Partner\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"7 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/elementor\/thumbs\/VISIONDATA_Microsoft_Solutions_Partner_Spezialist-768x705-1-rd8iudi0u4eibwwhsbad4ofjzbfs9ulw1qwddusg7e.webp\" alt=\"VISIONDATA_Microsoft_Solutions_Partner_Spezialist-768x705\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"8 of 8\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/elementor\/thumbs\/MS-Solution-Partner-security-400x-rkl5kq01r001lmyhk6at1tp58fokvwcpzrcsbb3k3q.webp\" alt=\"MS-Solution-Partner-security-400x\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ec9950 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"6ec9950\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-af836e9 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"af836e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-eee8bdb e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"eee8bdb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-461d820 elementor-widget elementor-widget-html\" data-id=\"461d820\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"display: flex;align-items: center;gap: 10px;font-family: &#039;Nunito&#039;, sans-serif;font-weight: 900;font-size: 18px;color: #FFFFFF\">\n  <span style=\"display: inline-block;width: 28px;height: 3px;background: #FA4A05;border-radius: 2px;flex-shrink: 0\"><\/span>\n  <span>40 % k\u00fcrzere Bearbeitungszeit<\/span>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c11fc29 text-left elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-tp-heading-title\" data-id=\"c11fc29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-heading-title.default\">\n\t\t\t\t\t<div class=\"heading heading_style heading_style6aee09f25676b style-1 \"  data-tp-gsap-heading-text=\"\" data-tp-gsap-sub-heading-text=\"\"><div class=\"sub-style\" ><div class=\"head-title \" > <h2  class=\"heading-title   \"  data-hover=\" Wo KI Routineaufgaben\"> Wo KI Routineaufgaben<span class=\"title-s \"> im Service \u00fcbernimmt <\/span><\/h2><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7982429 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7982429\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Copilot unterst\u00fctzt Servicemitarbeitende direkt im Vorgang: Er fasst den bisherigen Verlauf zusammen, erstellt einen ersten Antwortentwurf, schl\u00e4gt passende Wissensartikel vor und fasst einen Chat oder Anruf nach dem Ende zusammen. Neue Teammitglieder k\u00f6nnen so einen Vorgang \u00fcbernehmen, ohne zun\u00e4chst wochenlange Verl\u00e4ufe lesen zu m\u00fcssen.<\/p><p>Zus\u00e4tzlich bietet Microsoft KI-Agenten, die im Hintergrund arbeiten. Der Case Management Agent erstellt und aktualisiert Vorg\u00e4nge aus eingehenden E-Mails und Chats, erg\u00e4nzt Informationen und k\u00fcmmert sich um R\u00fcckfragen an Kunden. Der Customer Intent Agent lernt aus vergangenen Gespr\u00e4chen, mit welchen Anliegen sich Kunden typischerweise melden, und verbessert dadurch Routing und Self-Service. Der Customer Knowledge Management Agent erstellt aus gel\u00f6sten Vorg\u00e4ngen Entw\u00fcrfe f\u00fcr neue Wissensartikel, die Ihr Team anschlie\u00dfend pr\u00fcft. Der Quality Evaluation Agent bewertet Gespr\u00e4che anhand Ihrer definierten Standards und zeigt, wo gezieltes Coaching helfen kann. Die Agenten werden nutzungsabh\u00e4ngig statt pro Benutzer abgerechnet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47c19e1 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"47c19e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5af201e e-transform elementor-widget elementor-widget-html\" data-id=\"5af201e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.3,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.d365-cs-kpi {\n    position: relative;\n}\n\n.d365-cs-kpi__connections {\n    position: absolute;\n    inset: 0;\n    width: 100%;\n    height: 100%;\n    pointer-events: none;\n    z-index: 0;\n    overflow: visible;\n}\n\n.d365-cs-kpi__logo,\n.d365-cs-kpi__cards {\n    z-index: 1;\n}\n\n.d365-cs-kpi__icon svg {\n    display: block;\n    width: 38px;\n    height: 38px;\n    max-width: 100%;\n}\n\n@media (max-width: 767px) {\n    .d365-cs-kpi__connections {\n        display: none;\n    }\n}\n<\/style>\n\n<div class=\"d365-cs-kpi\">\n\n    <!-- =====================================\n         DURCHGEZOGENE VERBINDUNGSLINIEN\n         ===================================== -->\n\n    <svg class=\"d365-cs-kpi__connections\"\n         xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n         viewBox=\"0 0 700 560\"\n         preserveAspectRatio=\"none\"\n         aria-hidden=\"true\">\n\n        <defs>\n            <filter id=\"d365-kpi-glow\"\n                    x=\"-100%\" y=\"-100%\"\n                    width=\"300%\" height=\"300%\">\n                <feGaussianBlur stdDeviation=\"4\"\/>\n            <\/filter>\n        <\/defs>\n\n        <!-- Verbindung nach oben -->\n        <path d=\"M170 280 C235 280 235 95 285 95\"\n              fill=\"none\"\n              stroke=\"#FA4A05\"\n              stroke-width=\"1.8\"\n              stroke-opacity=\"0.45\"\/>\n\n        <!-- Verbindung zur Mitte -->\n        <path d=\"M170 280 H285\"\n              fill=\"none\"\n              stroke=\"#FA4A05\"\n              stroke-width=\"1.8\"\n              stroke-opacity=\"0.45\"\/>\n\n        <!-- Verbindung nach unten -->\n        <path d=\"M170 280 C235 280 235 455 285 455\"\n              fill=\"none\"\n              stroke=\"#FA4A05\"\n              stroke-width=\"1.8\"\n              stroke-opacity=\"0.45\"\/>\n\n        <!-- Leuchtpunkte -->\n        <g fill=\"#FA4A05\">\n            <circle cx=\"285\" cy=\"95\" r=\"8\"\n                    opacity=\"0.3\"\n                    filter=\"url(#d365-kpi-glow)\"\/>\n            <circle cx=\"285\" cy=\"95\" r=\"4\"\/>\n\n            <circle cx=\"285\" cy=\"280\" r=\"8\"\n                    opacity=\"0.3\"\n                    filter=\"url(#d365-kpi-glow)\"\/>\n            <circle cx=\"285\" cy=\"280\" r=\"4\"\/>\n\n            <circle cx=\"285\" cy=\"455\" r=\"8\"\n                    opacity=\"0.3\"\n                    filter=\"url(#d365-kpi-glow)\"\/>\n            <circle cx=\"285\" cy=\"455\" r=\"4\"\/>\n        <\/g>\n\n    <\/svg>\n\n\n    <!-- =====================================\n         MICROSOFT COPILOT LOGO\n         ===================================== -->\n\n    <div class=\"d365-cs-kpi__logo\">\n\n        <img decoding=\"async\"\n            src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/microsoft-copilot.svg\"\n            alt=\"Microsoft Copilot\"\n            width=\"70\"\n            height=\"70\">\n\n    <\/div>\n\n\n    <!-- =====================================\n         KPI-KARTEN\n         ===================================== -->\n\n    <div class=\"d365-cs-kpi__cards\">\n\n\n        <!-- =====================================\n             KPI 01 \u2013 BEARBEITUNGSZEIT\n             ===================================== -->\n\n        <div class=\"d365-cs-kpi__card\">\n\n            <div class=\"d365-cs-kpi__icon\">\n\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                     viewBox=\"0 0 64 64\"\n                     width=\"42\"\n                     height=\"42\"\n                     fill=\"none\"\n                     stroke=\"#FA4A05\"\n                     stroke-width=\"3\"\n                     stroke-linecap=\"round\"\n                     stroke-linejoin=\"round\"\n                     aria-hidden=\"true\">\n\n                    <!-- Uhr -->\n                    <circle cx=\"32\" cy=\"32\" r=\"22\"\/>\n\n                    <!-- Zeiger -->\n                    <path d=\"M32 18v14l10 7\"\/>\n\n                <\/svg>\n\n            <\/div>\n\n            <div class=\"d365-cs-kpi__content\">\n\n                <div class=\"d365-cs-kpi__value\">\n                    40 %\n                <\/div>\n\n                <div class=\"d365-cs-kpi__description\">\n                    k\u00fcrzere Bearbeitungszeit\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <!-- =====================================\n             KPI 02 \u2013 ERSTER KONTAKT\n             ===================================== -->\n\n        <div class=\"d365-cs-kpi__card\">\n\n            <div class=\"d365-cs-kpi__icon\">\n\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                     viewBox=\"0 0 64 64\"\n                     width=\"42\"\n                     height=\"42\"\n                     fill=\"none\"\n                     stroke=\"#FA4A05\"\n                     stroke-width=\"3\"\n                     stroke-linecap=\"round\"\n                     stroke-linejoin=\"round\"\n                     aria-hidden=\"true\">\n\n                    <!-- Sprechblase -->\n                    <path d=\"M12 12h40\n                             a6 6 0 0 1 6 6\n                             v26\n                             a6 6 0 0 1-6 6\n                             H27\n                             L14 58\n                             v-8h-2\n                             a6 6 0 0 1-6-6\n                             V18\n                             a6 6 0 0 1 6-6z\"\/>\n\n                    <!-- Gespr\u00e4chslinien -->\n                    <path d=\"M19 27h26\"\/>\n                    <path d=\"M19 36h18\"\/>\n\n                <\/svg>\n\n            <\/div>\n\n            <div class=\"d365-cs-kpi__content\">\n\n                <div class=\"d365-cs-kpi__value\">\n                    20 %\n                <\/div>\n\n                <div class=\"d365-cs-kpi__description\">\n                    mehr Anfragen beim ersten Kontakt gel\u00f6st\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n\n        <!-- =====================================\n             KPI 03 \u2013 KORREKTES ROUTING\n             ===================================== -->\n\n        <div class=\"d365-cs-kpi__card\">\n\n            <div class=\"d365-cs-kpi__icon\">\n\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                     viewBox=\"0 0 64 64\"\n                     width=\"42\"\n                     height=\"42\"\n                     fill=\"none\"\n                     stroke=\"#FA4A05\"\n                     stroke-width=\"3\"\n                     stroke-linecap=\"round\"\n                     stroke-linejoin=\"round\"\n                     aria-hidden=\"true\">\n\n                    <!-- Eingangspunkt -->\n                    <circle cx=\"13\" cy=\"32\" r=\"6\"\/>\n\n                    <!-- Verzweigung -->\n                    <path d=\"M19 32h12\"\/>\n                    <path d=\"M31 19v26\"\/>\n                    <path d=\"M31 19h12\"\/>\n                    <path d=\"M31 45h12\"\/>\n\n                    <!-- Zielpunkte -->\n                    <circle cx=\"49\" cy=\"19\" r=\"6\"\/>\n                    <circle cx=\"49\" cy=\"45\" r=\"6\"\/>\n\n                <\/svg>\n\n            <\/div>\n\n            <div class=\"d365-cs-kpi__content\">\n\n                <div class=\"d365-cs-kpi__value\">\n                    15 %\n                <\/div>\n\n                <div class=\"d365-cs-kpi__description\">\n                    weniger Anfragen an die falsche Person weitergeleitet\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2704ada e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"2704ada\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fcb1457 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"fcb1457\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08f5fde elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"08f5fde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In einer von Microsoft beauftragten <a href=\"https:\/\/tei.forrester.com\/go\/microsoft\/customer-service\/?lang=en-us\" target=\"_blank\" rel=\"noopener\">Forrester-Studie<\/a> vom M\u00e4rz 2024 verk\u00fcrzten Unternehmen mit Dynamics 365 Customer Service die durchschnittliche Bearbeitungszeit einer Anfrage um 40 Prozent, l\u00f6sten 20 Prozent mehr Anfragen beim ersten Kontakt und leiteten 15 Prozent weniger Anfragen an die falsche Person weiter.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eba0972 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"eba0972\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8377335 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"8377335\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-0e18e94 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"0e18e94\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3435025 elementor-widget elementor-widget-html\" data-id=\"3435025\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"display: flex;align-items: center;gap: 10px;font-family: &#039;Nunito&#039;, sans-serif;font-weight: 900;font-size: 18px;color: #1F1F29\">\n  <span style=\"display: inline-block;width: 28px;height: 3px;background: #FA4A05;border-radius: 2px;flex-shrink: 0\"><\/span>\n  <span>Zwei L\u00f6sungen im Zusammenspiel<\/span>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c77b56 text-left elementor-widget elementor-widget-tp-heading-title\" data-id=\"8c77b56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-heading-title.default\">\n\t\t\t\t\t<div class=\"heading heading_style heading_style6aee09f25e1c0 style-1 \"  data-tp-gsap-heading-text=\"\" data-tp-gsap-sub-heading-text=\"\"><div class=\"sub-style\" ><div class=\"head-title \" > <h2  class=\"heading-title   \"  data-hover=\"Customer Service oder Contact Center: \">Customer Service oder Contact Center: <span class=\"title-s \">  Was brauchen Sie? <\/span><\/h2><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-264fed8 elementor-widget elementor-widget-text-editor\" data-id=\"264fed8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Microsoft bietet zwei Produkte f\u00fcr den Kundenservice. Der Unterschied ist wichtig f\u00fcr die Planung eines Projekts. Dynamics 365 Customer Service konzentriert sich auf die Anfrage selbst: Vorg\u00e4nge, Fristen, Servicevertr\u00e4ge, Wissensdatenbank und Kundenportal. Dynamics 365 Contact Center deckt die Kommunikationskan\u00e4le ab: Telefon, Live-Chat, Messaging-Apps, Voicebots und das Routing von Live-Gespr\u00e4chen an verf\u00fcgbare Mitarbeitende<\/p><p>Wenn die meisten Anfragen per E-Mail oder \u00fcber ein Portal eingehen, reicht Customer Service in der Regel aus. Verbringt Ihr Team einen gro\u00dfen Teil des Tages am Telefon oder in Live-Chats, erg\u00e4nzen Sie Contact Center \u2013 oder entscheiden sich f\u00fcr Customer Service Premium, das beide L\u00f6sungen umfasst.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b894bd e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"2b894bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cbfa95f e-con-full d365-process-arrow e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"cbfa95f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-46d627a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"46d627a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2c701a5 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"2c701a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d846d03 elementor-widget elementor-widget-image\" data-id=\"d846d03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"96\" height=\"96\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/Dynamics_365_Contact_Center_logo.svg\" class=\"attachment-large size-large wp-image-22807\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f20133f e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f20133f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b3e021 elementor-widget elementor-widget-heading\" data-id=\"6b3e021\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer Service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32930db elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"32930db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">K\u00fcmmert sich um die weitere Bearbeitung.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7eed70 elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d7eed70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100\" height=\"100\" viewBox=\"0 0 100 100\" fill=\"none\"><path d=\"M25 41C25 32.1634 32.1634 25 41 25H75V75H25V41Z\" fill=\"#F5822E\"><\/path><path d=\"M44.0406 37.3096C45.4801 35.7263 47.8988 35.5631 49.5347 36.9053L49.6909 37.041L60.6909 47.041L60.7378 47.0859C60.7641 47.1106 60.7912 47.1346 60.8169 47.1601L60.8394 47.1826C61.2112 47.5568 61.4945 47.9887 61.688 48.4502C61.8282 48.7837 61.9198 49.1318 61.9654 49.4844C62.0233 49.9319 62.0067 50.3879 61.9126 50.832C61.7582 51.5615 61.3988 52.2544 60.8394 52.8174L60.8267 52.8291C60.8087 52.847 60.7902 52.8643 60.772 52.8818L60.6909 52.9599L49.6909 62.959L49.5347 63.0947C47.8988 64.4368 45.4801 64.2737 44.0406 62.6904C42.6011 61.1068 42.6688 58.6835 44.1607 57.1826L44.3091 57.041L52.0542 50L44.3091 42.959L44.1607 42.8174C42.6689 41.3165 42.6011 38.8931 44.0406 37.3096ZM62.0406 37.3096C63.4801 35.7263 65.8988 35.5631 67.5347 36.9053L67.6909 37.041L78.6909 47.041L78.7378 47.0859C78.7641 47.1106 78.7912 47.1346 78.8169 47.1601L78.8394 47.1826C79.2112 47.5568 79.4945 47.9887 79.688 48.4502C79.8282 48.7837 79.9198 49.1318 79.9654 49.4844C80.0233 49.9319 80.0067 50.3879 79.9126 50.832C79.7582 51.5615 79.3988 52.2544 78.8394 52.8174L78.8267 52.8291C78.8087 52.847 78.7902 52.8643 78.772 52.8818L78.6909 52.9599L67.6909 62.959L67.5347 63.0947C65.8988 64.4368 63.4801 64.2737 62.0406 62.6904C60.6011 61.1068 60.6688 58.6835 62.1607 57.1826L62.3091 57.041L70.0542 50L62.3091 42.959L62.1607 42.8174C60.6689 41.3165 60.6011 38.8931 62.0406 37.3096Z\" fill=\"#1F1F29\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Vorgangsmanagement<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100\" height=\"100\" viewBox=\"0 0 100 100\" fill=\"none\"><path d=\"M25 41C25 32.1634 32.1634 25 41 25H75V75H25V41Z\" fill=\"#F5822E\"><\/path><path d=\"M44.0406 37.3096C45.4801 35.7263 47.8988 35.5631 49.5347 36.9053L49.6909 37.041L60.6909 47.041L60.7378 47.0859C60.7641 47.1106 60.7912 47.1346 60.8169 47.1601L60.8394 47.1826C61.2112 47.5568 61.4945 47.9887 61.688 48.4502C61.8282 48.7837 61.9198 49.1318 61.9654 49.4844C62.0233 49.9319 62.0067 50.3879 61.9126 50.832C61.7582 51.5615 61.3988 52.2544 60.8394 52.8174L60.8267 52.8291C60.8087 52.847 60.7902 52.8643 60.772 52.8818L60.6909 52.9599L49.6909 62.959L49.5347 63.0947C47.8988 64.4368 45.4801 64.2737 44.0406 62.6904C42.6011 61.1068 42.6688 58.6835 44.1607 57.1826L44.3091 57.041L52.0542 50L44.3091 42.959L44.1607 42.8174C42.6689 41.3165 42.6011 38.8931 44.0406 37.3096ZM62.0406 37.3096C63.4801 35.7263 65.8988 35.5631 67.5347 36.9053L67.6909 37.041L78.6909 47.041L78.7378 47.0859C78.7641 47.1106 78.7912 47.1346 78.8169 47.1601L78.8394 47.1826C79.2112 47.5568 79.4945 47.9887 79.688 48.4502C79.8282 48.7837 79.9198 49.1318 79.9654 49.4844C80.0233 49.9319 80.0067 50.3879 79.9126 50.832C79.7582 51.5615 79.3988 52.2544 78.8394 52.8174L78.8267 52.8291C78.8087 52.847 78.7902 52.8643 78.772 52.8818L78.6909 52.9599L67.6909 62.959L67.5347 63.0947C65.8988 64.4368 63.4801 64.2737 62.0406 62.6904C60.6011 61.1068 60.6688 58.6835 62.1607 57.1826L62.3091 57.041L70.0542 50L62.3091 42.959L62.1607 42.8174C60.6689 41.3165 60.6011 38.8931 62.0406 37.3096Z\" fill=\"#1F1F29\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Fristen &amp; Priorit\u00e4t<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100\" height=\"100\" viewBox=\"0 0 100 100\" fill=\"none\"><path d=\"M25 41C25 32.1634 32.1634 25 41 25H75V75H25V41Z\" fill=\"#F5822E\"><\/path><path d=\"M44.0406 37.3096C45.4801 35.7263 47.8988 35.5631 49.5347 36.9053L49.6909 37.041L60.6909 47.041L60.7378 47.0859C60.7641 47.1106 60.7912 47.1346 60.8169 47.1601L60.8394 47.1826C61.2112 47.5568 61.4945 47.9887 61.688 48.4502C61.8282 48.7837 61.9198 49.1318 61.9654 49.4844C62.0233 49.9319 62.0067 50.3879 61.9126 50.832C61.7582 51.5615 61.3988 52.2544 60.8394 52.8174L60.8267 52.8291C60.8087 52.847 60.7902 52.8643 60.772 52.8818L60.6909 52.9599L49.6909 62.959L49.5347 63.0947C47.8988 64.4368 45.4801 64.2737 44.0406 62.6904C42.6011 61.1068 42.6688 58.6835 44.1607 57.1826L44.3091 57.041L52.0542 50L44.3091 42.959L44.1607 42.8174C42.6689 41.3165 42.6011 38.8931 44.0406 37.3096ZM62.0406 37.3096C63.4801 35.7263 65.8988 35.5631 67.5347 36.9053L67.6909 37.041L78.6909 47.041L78.7378 47.0859C78.7641 47.1106 78.7912 47.1346 78.8169 47.1601L78.8394 47.1826C79.2112 47.5568 79.4945 47.9887 79.688 48.4502C79.8282 48.7837 79.9198 49.1318 79.9654 49.4844C80.0233 49.9319 80.0067 50.3879 79.9126 50.832C79.7582 51.5615 79.3988 52.2544 78.8394 52.8174L78.8267 52.8291C78.8087 52.847 78.7902 52.8643 78.772 52.8818L78.6909 52.9599L67.6909 62.959L67.5347 63.0947C65.8988 64.4368 63.4801 64.2737 62.0406 62.6904C60.6011 61.1068 60.6688 58.6835 62.1607 57.1826L62.3091 57.041L70.0542 50L62.3091 42.959L62.1607 42.8174C60.6689 41.3165 60.6011 38.8931 62.0406 37.3096Z\" fill=\"#1F1F29\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Servicevertr\u00e4ge<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100\" height=\"100\" viewBox=\"0 0 100 100\" fill=\"none\"><path d=\"M25 41C25 32.1634 32.1634 25 41 25H75V75H25V41Z\" fill=\"#F5822E\"><\/path><path d=\"M44.0406 37.3096C45.4801 35.7263 47.8988 35.5631 49.5347 36.9053L49.6909 37.041L60.6909 47.041L60.7378 47.0859C60.7641 47.1106 60.7912 47.1346 60.8169 47.1601L60.8394 47.1826C61.2112 47.5568 61.4945 47.9887 61.688 48.4502C61.8282 48.7837 61.9198 49.1318 61.9654 49.4844C62.0233 49.9319 62.0067 50.3879 61.9126 50.832C61.7582 51.5615 61.3988 52.2544 60.8394 52.8174L60.8267 52.8291C60.8087 52.847 60.7902 52.8643 60.772 52.8818L60.6909 52.9599L49.6909 62.959L49.5347 63.0947C47.8988 64.4368 45.4801 64.2737 44.0406 62.6904C42.6011 61.1068 42.6688 58.6835 44.1607 57.1826L44.3091 57.041L52.0542 50L44.3091 42.959L44.1607 42.8174C42.6689 41.3165 42.6011 38.8931 44.0406 37.3096ZM62.0406 37.3096C63.4801 35.7263 65.8988 35.5631 67.5347 36.9053L67.6909 37.041L78.6909 47.041L78.7378 47.0859C78.7641 47.1106 78.7912 47.1346 78.8169 47.1601L78.8394 47.1826C79.2112 47.5568 79.4945 47.9887 79.688 48.4502C79.8282 48.7837 79.9198 49.1318 79.9654 49.4844C80.0233 49.9319 80.0067 50.3879 79.9126 50.832C79.7582 51.5615 79.3988 52.2544 78.8394 52.8174L78.8267 52.8291C78.8087 52.847 78.7902 52.8643 78.772 52.8818L78.6909 52.9599L67.6909 62.959L67.5347 63.0947C65.8988 64.4368 63.4801 64.2737 62.0406 62.6904C60.6011 61.1068 60.6688 58.6835 62.1607 57.1826L62.3091 57.041L70.0542 50L62.3091 42.959L62.1607 42.8174C60.6689 41.3165 60.6011 38.8931 62.0406 37.3096Z\" fill=\"#1F1F29\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Wissensdatenbank<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100\" height=\"100\" viewBox=\"0 0 100 100\" fill=\"none\"><path d=\"M25 41C25 32.1634 32.1634 25 41 25H75V75H25V41Z\" fill=\"#F5822E\"><\/path><path d=\"M44.0406 37.3096C45.4801 35.7263 47.8988 35.5631 49.5347 36.9053L49.6909 37.041L60.6909 47.041L60.7378 47.0859C60.7641 47.1106 60.7912 47.1346 60.8169 47.1601L60.8394 47.1826C61.2112 47.5568 61.4945 47.9887 61.688 48.4502C61.8282 48.7837 61.9198 49.1318 61.9654 49.4844C62.0233 49.9319 62.0067 50.3879 61.9126 50.832C61.7582 51.5615 61.3988 52.2544 60.8394 52.8174L60.8267 52.8291C60.8087 52.847 60.7902 52.8643 60.772 52.8818L60.6909 52.9599L49.6909 62.959L49.5347 63.0947C47.8988 64.4368 45.4801 64.2737 44.0406 62.6904C42.6011 61.1068 42.6688 58.6835 44.1607 57.1826L44.3091 57.041L52.0542 50L44.3091 42.959L44.1607 42.8174C42.6689 41.3165 42.6011 38.8931 44.0406 37.3096ZM62.0406 37.3096C63.4801 35.7263 65.8988 35.5631 67.5347 36.9053L67.6909 37.041L78.6909 47.041L78.7378 47.0859C78.7641 47.1106 78.7912 47.1346 78.8169 47.1601L78.8394 47.1826C79.2112 47.5568 79.4945 47.9887 79.688 48.4502C79.8282 48.7837 79.9198 49.1318 79.9654 49.4844C80.0233 49.9319 80.0067 50.3879 79.9126 50.832C79.7582 51.5615 79.3988 52.2544 78.8394 52.8174L78.8267 52.8291C78.8087 52.847 78.7902 52.8643 78.772 52.8818L78.6909 52.9599L67.6909 62.959L67.5347 63.0947C65.8988 64.4368 63.4801 64.2737 62.0406 62.6904C60.6011 61.1068 60.6688 58.6835 62.1607 57.1826L62.3091 57.041L70.0542 50L62.3091 42.959L62.1607 42.8174C60.6689 41.3165 60.6011 38.8931 62.0406 37.3096Z\" fill=\"#1F1F29\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Kundenportal<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-87b0fdd e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"87b0fdd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b4404f2 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"b4404f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1734d4 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"b1734d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"18\" height=\"18\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/azure-communication-services.svg\" class=\"attachment-large size-large wp-image-22806\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67f1a4c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"67f1a4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10389bf elementor-widget elementor-widget-heading\" data-id=\"10389bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contact Center<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45007a8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"45007a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Steuert das Gespr\u00e4ch und die Anfrage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebaa2ae elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ebaa2ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100\" height=\"100\" viewBox=\"0 0 100 100\" fill=\"none\"><path d=\"M25 41C25 32.1634 32.1634 25 41 25H75V75H25V41Z\" fill=\"#F5822E\"><\/path><path d=\"M44.0406 37.3096C45.4801 35.7263 47.8988 35.5631 49.5347 36.9053L49.6909 37.041L60.6909 47.041L60.7378 47.0859C60.7641 47.1106 60.7912 47.1346 60.8169 47.1601L60.8394 47.1826C61.2112 47.5568 61.4945 47.9887 61.688 48.4502C61.8282 48.7837 61.9198 49.1318 61.9654 49.4844C62.0233 49.9319 62.0067 50.3879 61.9126 50.832C61.7582 51.5615 61.3988 52.2544 60.8394 52.8174L60.8267 52.8291C60.8087 52.847 60.7902 52.8643 60.772 52.8818L60.6909 52.9599L49.6909 62.959L49.5347 63.0947C47.8988 64.4368 45.4801 64.2737 44.0406 62.6904C42.6011 61.1068 42.6688 58.6835 44.1607 57.1826L44.3091 57.041L52.0542 50L44.3091 42.959L44.1607 42.8174C42.6689 41.3165 42.6011 38.8931 44.0406 37.3096ZM62.0406 37.3096C63.4801 35.7263 65.8988 35.5631 67.5347 36.9053L67.6909 37.041L78.6909 47.041L78.7378 47.0859C78.7641 47.1106 78.7912 47.1346 78.8169 47.1601L78.8394 47.1826C79.2112 47.5568 79.4945 47.9887 79.688 48.4502C79.8282 48.7837 79.9198 49.1318 79.9654 49.4844C80.0233 49.9319 80.0067 50.3879 79.9126 50.832C79.7582 51.5615 79.3988 52.2544 78.8394 52.8174L78.8267 52.8291C78.8087 52.847 78.7902 52.8643 78.772 52.8818L78.6909 52.9599L67.6909 62.959L67.5347 63.0947C65.8988 64.4368 63.4801 64.2737 62.0406 62.6904C60.6011 61.1068 60.6688 58.6835 62.1607 57.1826L62.3091 57.041L70.0542 50L62.3091 42.959L62.1607 42.8174C60.6689 41.3165 60.6011 38.8931 62.0406 37.3096Z\" fill=\"#1F1F29\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Telefonie<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100\" height=\"100\" viewBox=\"0 0 100 100\" fill=\"none\"><path d=\"M25 41C25 32.1634 32.1634 25 41 25H75V75H25V41Z\" fill=\"#F5822E\"><\/path><path d=\"M44.0406 37.3096C45.4801 35.7263 47.8988 35.5631 49.5347 36.9053L49.6909 37.041L60.6909 47.041L60.7378 47.0859C60.7641 47.1106 60.7912 47.1346 60.8169 47.1601L60.8394 47.1826C61.2112 47.5568 61.4945 47.9887 61.688 48.4502C61.8282 48.7837 61.9198 49.1318 61.9654 49.4844C62.0233 49.9319 62.0067 50.3879 61.9126 50.832C61.7582 51.5615 61.3988 52.2544 60.8394 52.8174L60.8267 52.8291C60.8087 52.847 60.7902 52.8643 60.772 52.8818L60.6909 52.9599L49.6909 62.959L49.5347 63.0947C47.8988 64.4368 45.4801 64.2737 44.0406 62.6904C42.6011 61.1068 42.6688 58.6835 44.1607 57.1826L44.3091 57.041L52.0542 50L44.3091 42.959L44.1607 42.8174C42.6689 41.3165 42.6011 38.8931 44.0406 37.3096ZM62.0406 37.3096C63.4801 35.7263 65.8988 35.5631 67.5347 36.9053L67.6909 37.041L78.6909 47.041L78.7378 47.0859C78.7641 47.1106 78.7912 47.1346 78.8169 47.1601L78.8394 47.1826C79.2112 47.5568 79.4945 47.9887 79.688 48.4502C79.8282 48.7837 79.9198 49.1318 79.9654 49.4844C80.0233 49.9319 80.0067 50.3879 79.9126 50.832C79.7582 51.5615 79.3988 52.2544 78.8394 52.8174L78.8267 52.8291C78.8087 52.847 78.7902 52.8643 78.772 52.8818L78.6909 52.9599L67.6909 62.959L67.5347 63.0947C65.8988 64.4368 63.4801 64.2737 62.0406 62.6904C60.6011 61.1068 60.6688 58.6835 62.1607 57.1826L62.3091 57.041L70.0542 50L62.3091 42.959L62.1607 42.8174C60.6689 41.3165 60.6011 38.8931 62.0406 37.3096Z\" fill=\"#1F1F29\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Live-Chat<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100\" height=\"100\" viewBox=\"0 0 100 100\" fill=\"none\"><path d=\"M25 41C25 32.1634 32.1634 25 41 25H75V75H25V41Z\" fill=\"#F5822E\"><\/path><path d=\"M44.0406 37.3096C45.4801 35.7263 47.8988 35.5631 49.5347 36.9053L49.6909 37.041L60.6909 47.041L60.7378 47.0859C60.7641 47.1106 60.7912 47.1346 60.8169 47.1601L60.8394 47.1826C61.2112 47.5568 61.4945 47.9887 61.688 48.4502C61.8282 48.7837 61.9198 49.1318 61.9654 49.4844C62.0233 49.9319 62.0067 50.3879 61.9126 50.832C61.7582 51.5615 61.3988 52.2544 60.8394 52.8174L60.8267 52.8291C60.8087 52.847 60.7902 52.8643 60.772 52.8818L60.6909 52.9599L49.6909 62.959L49.5347 63.0947C47.8988 64.4368 45.4801 64.2737 44.0406 62.6904C42.6011 61.1068 42.6688 58.6835 44.1607 57.1826L44.3091 57.041L52.0542 50L44.3091 42.959L44.1607 42.8174C42.6689 41.3165 42.6011 38.8931 44.0406 37.3096ZM62.0406 37.3096C63.4801 35.7263 65.8988 35.5631 67.5347 36.9053L67.6909 37.041L78.6909 47.041L78.7378 47.0859C78.7641 47.1106 78.7912 47.1346 78.8169 47.1601L78.8394 47.1826C79.2112 47.5568 79.4945 47.9887 79.688 48.4502C79.8282 48.7837 79.9198 49.1318 79.9654 49.4844C80.0233 49.9319 80.0067 50.3879 79.9126 50.832C79.7582 51.5615 79.3988 52.2544 78.8394 52.8174L78.8267 52.8291C78.8087 52.847 78.7902 52.8643 78.772 52.8818L78.6909 52.9599L67.6909 62.959L67.5347 63.0947C65.8988 64.4368 63.4801 64.2737 62.0406 62.6904C60.6011 61.1068 60.6688 58.6835 62.1607 57.1826L62.3091 57.041L70.0542 50L62.3091 42.959L62.1607 42.8174C60.6689 41.3165 60.6011 38.8931 62.0406 37.3096Z\" fill=\"#1F1F29\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Messaging-Apps<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100\" height=\"100\" viewBox=\"0 0 100 100\" fill=\"none\"><path d=\"M25 41C25 32.1634 32.1634 25 41 25H75V75H25V41Z\" fill=\"#F5822E\"><\/path><path d=\"M44.0406 37.3096C45.4801 35.7263 47.8988 35.5631 49.5347 36.9053L49.6909 37.041L60.6909 47.041L60.7378 47.0859C60.7641 47.1106 60.7912 47.1346 60.8169 47.1601L60.8394 47.1826C61.2112 47.5568 61.4945 47.9887 61.688 48.4502C61.8282 48.7837 61.9198 49.1318 61.9654 49.4844C62.0233 49.9319 62.0067 50.3879 61.9126 50.832C61.7582 51.5615 61.3988 52.2544 60.8394 52.8174L60.8267 52.8291C60.8087 52.847 60.7902 52.8643 60.772 52.8818L60.6909 52.9599L49.6909 62.959L49.5347 63.0947C47.8988 64.4368 45.4801 64.2737 44.0406 62.6904C42.6011 61.1068 42.6688 58.6835 44.1607 57.1826L44.3091 57.041L52.0542 50L44.3091 42.959L44.1607 42.8174C42.6689 41.3165 42.6011 38.8931 44.0406 37.3096ZM62.0406 37.3096C63.4801 35.7263 65.8988 35.5631 67.5347 36.9053L67.6909 37.041L78.6909 47.041L78.7378 47.0859C78.7641 47.1106 78.7912 47.1346 78.8169 47.1601L78.8394 47.1826C79.2112 47.5568 79.4945 47.9887 79.688 48.4502C79.8282 48.7837 79.9198 49.1318 79.9654 49.4844C80.0233 49.9319 80.0067 50.3879 79.9126 50.832C79.7582 51.5615 79.3988 52.2544 78.8394 52.8174L78.8267 52.8291C78.8087 52.847 78.7902 52.8643 78.772 52.8818L78.6909 52.9599L67.6909 62.959L67.5347 63.0947C65.8988 64.4368 63.4801 64.2737 62.0406 62.6904C60.6011 61.1068 60.6688 58.6835 62.1607 57.1826L62.3091 57.041L70.0542 50L62.3091 42.959L62.1607 42.8174C60.6689 41.3165 60.6011 38.8931 62.0406 37.3096Z\" fill=\"#1F1F29\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Voicebots<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100\" height=\"100\" viewBox=\"0 0 100 100\" fill=\"none\"><path d=\"M25 41C25 32.1634 32.1634 25 41 25H75V75H25V41Z\" fill=\"#F5822E\"><\/path><path d=\"M44.0406 37.3096C45.4801 35.7263 47.8988 35.5631 49.5347 36.9053L49.6909 37.041L60.6909 47.041L60.7378 47.0859C60.7641 47.1106 60.7912 47.1346 60.8169 47.1601L60.8394 47.1826C61.2112 47.5568 61.4945 47.9887 61.688 48.4502C61.8282 48.7837 61.9198 49.1318 61.9654 49.4844C62.0233 49.9319 62.0067 50.3879 61.9126 50.832C61.7582 51.5615 61.3988 52.2544 60.8394 52.8174L60.8267 52.8291C60.8087 52.847 60.7902 52.8643 60.772 52.8818L60.6909 52.9599L49.6909 62.959L49.5347 63.0947C47.8988 64.4368 45.4801 64.2737 44.0406 62.6904C42.6011 61.1068 42.6688 58.6835 44.1607 57.1826L44.3091 57.041L52.0542 50L44.3091 42.959L44.1607 42.8174C42.6689 41.3165 42.6011 38.8931 44.0406 37.3096ZM62.0406 37.3096C63.4801 35.7263 65.8988 35.5631 67.5347 36.9053L67.6909 37.041L78.6909 47.041L78.7378 47.0859C78.7641 47.1106 78.7912 47.1346 78.8169 47.1601L78.8394 47.1826C79.2112 47.5568 79.4945 47.9887 79.688 48.4502C79.8282 48.7837 79.9198 49.1318 79.9654 49.4844C80.0233 49.9319 80.0067 50.3879 79.9126 50.832C79.7582 51.5615 79.3988 52.2544 78.8394 52.8174L78.8267 52.8291C78.8087 52.847 78.7902 52.8643 78.772 52.8818L78.6909 52.9599L67.6909 62.959L67.5347 63.0947C65.8988 64.4368 63.4801 64.2737 62.0406 62.6904C60.6011 61.1068 60.6688 58.6835 62.1607 57.1826L62.3091 57.041L70.0542 50L62.3091 42.959L62.1607 42.8174C60.6689 41.3165 60.6011 38.8931 62.0406 37.3096Z\" fill=\"#1F1F29\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Intelligentes Routing<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48fa78e e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"48fa78e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7fceebe e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"7fceebe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd23ca9 elementor-widget elementor-widget-text-editor\" data-id=\"fd23ca9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Microsoft Dynamics 365<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3036a55 elementor-widget elementor-widget-text-editor\" data-id=\"3036a55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Customer Service Premium <strong><span style=\"color: #fa4a05\">umfasst beide L\u00f6sungen<\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71f5bd3 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"71f5bd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4adc567 elementor-widget elementor-widget-text-editor\" data-id=\"4adc567\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Verwenden Sie Customer Service und Contact Center in einer gemeinsamen L\u00f6sung und bieten Sie Ihren Kunden einen nahtlosen Service \u00fcber alle Kan\u00e4le.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6992d17 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"6992d17\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a17957e e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"a17957e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7cb7003 elementor-widget elementor-widget-html\" data-id=\"7cb7003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"display: flex;align-items: center;gap: 10px;font-family: &#039;Nunito&#039;, sans-serif;font-weight: 900;font-size: 18px;color: #FFFFFF\">\n  <span style=\"display: inline-block;width: 28px;height: 3px;background: #FA4A05;border-radius: 2px;flex-shrink: 0\"><\/span>\n  <span>Serviceprozesse zuerst<\/span>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5485ba text-left elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-tp-heading-title\" data-id=\"f5485ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-heading-title.default\">\n\t\t\t\t\t<div class=\"heading heading_style heading_style6aee09f27711c style-1 \"  data-tp-gsap-heading-text=\"\" data-tp-gsap-sub-heading-text=\"\"><div class=\"sub-style\" ><div class=\"head-title \" > <h2  class=\"heading-title   \"  data-hover=\"Guter Service beginnt\">Guter Service beginnt<span class=\"title-s \"> vor dem ersten Vorgang <\/span><\/h2><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-86322d9 elementor-widget elementor-widget-text-editor\" data-id=\"86322d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tWer bearbeitet welche Anfrage? Welche Reaktionszeiten haben Sie welchen Kunden zugesagt? Wann wird ein Vorgang an den Second-Level-Support weitergegeben? collana beantwortet diese Fragen als zertifizierter Microsoft Solutions Partner zuerst gemeinsam mit Ihnen und richtet Dynamics 365 Customer Service anschlie\u00dfend passend dazu ein \u2013 inklusive Schulungen und Support nach dem Go-live.\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c6f9bbc e-con-full d365-process-arrow e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"c6f9bbc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fb99658 e-con-full d365-process-card d365-process-arrow e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"fb99658\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d7d274 elementor-widget elementor-widget-html\" data-id=\"1d7d274\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"d365-process-icon\">\n    <span class=\"d365-process-number\">01<\/span>\n\n    <span class=\"d365-process-symbol\" aria-hidden=\"true\">\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n             width=\"36\" height=\"36\"\n             viewBox=\"0 0 64 64\"\n             fill=\"none\"\n             stroke=\"#FA4A05\"\n             stroke-width=\"3.2\"\n             stroke-linecap=\"round\"\n             stroke-linejoin=\"round\">\n\n            <!-- Mittlere Person -->\n            <circle cx=\"32\" cy=\"16\" r=\"6\"\/>\n            <path d=\"M21 43v-4c0-7 5-11 11-11s11 4 11 11v4\"\/>\n\n            <!-- Linke Person -->\n            <circle cx=\"14\" cy=\"31\" r=\"5\"\/>\n            <path d=\"M5 53v-5c0-6 4-10 10-10 2 0 4 1 6 2\"\/>\n\n            <!-- Rechte Person -->\n            <circle cx=\"50\" cy=\"31\" r=\"5\"\/>\n            <path d=\"M59 53v-5c0-6-4-10-10-10-2 0-4 1-6 2\"\/>\n\n        <\/svg>\n    <\/span>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e89f28 elementor-widget elementor-widget-heading\" data-id=\"1e89f28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Zust\u00e4ndigkeiten<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d894ecd elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d894ecd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Wer bearbeitet welche Anfrage?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-834e55f e-con-full d365-process-card d365-process-arrow e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"834e55f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea0c7bf elementor-widget elementor-widget-html\" data-id=\"ea0c7bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"d365-process-icon\">\n    <span class=\"d365-process-number\">02<\/span>\n\n    <span class=\"d365-process-symbol\" aria-hidden=\"true\">\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n             width=\"36\" height=\"36\"\n             viewBox=\"0 0 64 64\"\n             fill=\"none\"\n             stroke=\"#FA4A05\"\n             stroke-width=\"3.2\"\n             stroke-linecap=\"round\"\n             stroke-linejoin=\"round\">\n\n            <!-- Uhr -->\n            <circle cx=\"32\" cy=\"32\" r=\"23\"\/>\n\n            <!-- Zeiger -->\n            <path d=\"M32 17v15l11 8\"\/>\n\n            <!-- Mittelpunkt -->\n            <circle cx=\"32\" cy=\"32\" r=\"2\"\n                    fill=\"#FA4A05\"\n                    stroke=\"none\"\/>\n\n        <\/svg>\n    <\/span>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-798dacc elementor-widget elementor-widget-heading\" data-id=\"798dacc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reaktionszeiten<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9155742 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9155742\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Welche Reaktionszeiten haben Sie welchen Kunden zugesagt?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e0ff6d e-con-full d365-process-card e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"4e0ff6d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f1542b elementor-widget elementor-widget-html\" data-id=\"5f1542b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"d365-process-icon\">\n    <span class=\"d365-process-number\">03<\/span>\n\n    <span class=\"d365-process-symbol\" aria-hidden=\"true\">\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n             width=\"36\" height=\"36\"\n             viewBox=\"0 0 64 64\"\n             fill=\"none\"\n             stroke=\"#FA4A05\"\n             stroke-width=\"3.2\"\n             stroke-linecap=\"round\"\n             stroke-linejoin=\"round\">\n\n            <!-- Aufw\u00e4rtspfeil -->\n            <path d=\"M32 36V9\"\/>\n            <path d=\"M22 19L32 9l10 10\"\/>\n\n            <!-- Verbindung zwischen Supportebenen -->\n            <path d=\"M12 44v-8h40v8\"\/>\n            <path d=\"M32 36v8\"\/>\n\n            <!-- Drei Supportbereiche -->\n            <rect x=\"4\" y=\"44\" width=\"16\" height=\"12\" rx=\"3\"\/>\n            <rect x=\"24\" y=\"44\" width=\"16\" height=\"12\" rx=\"3\"\/>\n            <rect x=\"44\" y=\"44\" width=\"16\" height=\"12\" rx=\"3\"\/>\n\n        <\/svg>\n    <\/span>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e7c6d1 elementor-widget elementor-widget-heading\" data-id=\"9e7c6d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Second-Level-Support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bb2fe0 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1bb2fe0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Wann wird ein Vorgang an den Support weitergegeben?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc58b98 d365-intro-section e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"bc58b98\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7c48435 e-con-full d365-cs-features-grid e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"7c48435\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0152cba elementor-widget elementor-widget-html\" data-id=\"0152cba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"display: flex;align-items: center;gap: 10px;font-family: &#039;Nunito&#039;, sans-serif;font-weight: 900;font-size: 18px;color: #42424D\">\n  <span style=\"display: inline-block;width: 28px;height: 3px;background: #FA4A05;border-radius: 2px;flex-shrink: 0\"><\/span>\n  <span>Funktionen im \u00dcberblick<\/span>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7daa01 text-left elementor-widget-tablet__width-initial elementor-widget elementor-widget-tp-heading-title\" data-id=\"f7daa01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-heading-title.default\">\n\t\t\t\t\t<div class=\"heading heading_style heading_style6aee09f2829a6 style-1 \"  data-tp-gsap-heading-text=\"\" data-tp-gsap-sub-heading-text=\"\"><div class=\"sub-style\" ><div class=\"head-title \" > <h2  class=\"heading-title   \"  data-hover=\"Was Customer Service\">Was Customer Service<span class=\"title-s \"> im Alltag \u00fcbernimmt <\/span><\/h2><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f47b8c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"1f47b8c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-512f454 e-con-full d365-cs-feature-card e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"512f454\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-987d047 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"987d047\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e4bc7a2 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"e4bc7a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8747203 elementor-widget elementor-widget-image\" data-id=\"8747203\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2025\/11\/ICON_Operate-1.svg\" class=\"attachment-large size-large wp-image-13277\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e59d3a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"7e59d3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df80219 elementor-widget elementor-widget-heading\" data-id=\"df80219\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\nVorg\u00e4nge &amp; Service Level Agreements\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ca0ba4 elementor-widget elementor-widget-text-editor\" data-id=\"4ca0ba4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>E-Mails an Ihre Serviceadresse, Portal-Anfragen und Anrufe werden automatisch zu Vorg\u00e4ngen &#8211; inklusive Kategorie, Priorit\u00e4t und bereits zugeordnetem Kunden. Service Level Agreements legen fest, wie schnell eine bestimmte Anfrage beantwortet und gel\u00f6st werden muss. Das System warnt, bevor eine Frist \u00fcberschritten wird, und eskaliert bei Bedarf. Berechtigungen halten fest, wie viele Supportstunden oder Vorg\u00e4nge durch den Vertrag eines Kunden abgedeckt sind.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-823e2a5 d365-cs-feature-footer elementor-widget elementor-widget-html\" data-id=\"823e2a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"d365-relevant\">\n    <strong class=\"d365-relevant__label\">Relevant f\u00fcr:<\/strong>\n\n    <ul class=\"d365-relevant__tags\">\n        <li>\n            <a href=\"\/branchen\/gross-aussenhandel\/\">\n                Gro\u00df- &amp; Au\u00dfenhandel\n            <\/a>\n        <\/li>\n\n        <li>\n            <a href=\"\/branchen\/produktion-fertigung\/\">\n                Produktion &amp; Fertigung\n            <\/a>\n        <\/li>\n\n        <li>\n            <a href=\"\/branchen\/telekommunikation-it\/\">\n                Telekommunikation &amp; IT\n            <\/a>\n        <\/li>\n\n        <li>\n            <a href=\"\/branchen\/healthcare\/\">\n                Gesundheitswesen\n            <\/a>\n        <\/li>\n\n        <li>\n            <a href=\"\/branchen\/behoerden-oeffentlicher-sektor\/\">\n                \u00d6ffentlicher Sektor\n                <\/a>\n        <\/li>\n    <\/ul>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe0bd73 e-con-full d365-cs-feature-card e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"fe0bd73\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4aa114d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"4aa114d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-25d1c44 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"25d1c44\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ae6f03 elementor-widget elementor-widget-image\" data-id=\"4ae6f03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2025\/11\/ICON_Digital_Platform.svg\" class=\"attachment-large size-large wp-image-13263\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-87b5ec2 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"87b5ec2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-134e93d elementor-widget elementor-widget-heading\" data-id=\"134e93d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\nAnfragen an die richtige Person weiterleiten\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30c6f2a elementor-widget elementor-widget-text-editor\" data-id=\"30c6f2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tUnified Routing weist jeden Vorgang anhand Ihrer Regeln zu: Thema, Sprache, Produkt, Kundenstatus, Kompetenzen Ihrer\nMitarbeitenden und aktuelle Auslastung.\nDringende Anfragen wichtiger Kunden landen ganz oben in der Warteschlange. Ist ein Team \u00fcberlastet, werden Vorg\u00e4nge an eine Backup-Gruppe weitergeleitet, statt liegen zu bleiben.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14d0120 d365-cs-feature-footer elementor-widget elementor-widget-html\" data-id=\"14d0120\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"d365-relevant\">\n    <strong class=\"d365-relevant__label\">Relevant f\u00fcr:<\/strong>\n    \n    <ul class=\"d365-relevant__tags\">\n        \n        <li>\n            <a href=\"\/branchen\/telekommunikation-it\/\">\n                Telekommunikation &amp; IT\n            <\/a>\n        <\/li>\n        \n        <li>\n            <a href=\"\/branchen\/e-commerce\/\">\n                E-Commerce\n            <\/a>\n        <\/li>\n\n        <li>\n             <a href=\"\/branchen\/gross-aussenhandel\/\">\n                Gro\u00df- &amp; Au\u00dfenhandel\n            <\/a>\n        <\/li>\n\n        <li>\n            <a href=\"\/branchen\/logistik-verkehr\/\">\n                Logistik &amp; Transport\n            <\/a>\n        <\/li>\n    <\/ul>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-39917e0 e-con-full d365-cs-feature-card e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"39917e0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-246d29e e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"246d29e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e44936c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"e44936c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-906042d elementor-widget elementor-widget-image\" data-id=\"906042d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2025\/11\/ICON_projectmanagement.svg\" class=\"attachment-large size-large wp-image-13280\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-879a41f e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"879a41f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-def54a8 elementor-widget elementor-widget-heading\" data-id=\"def54a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\nWissensdatenbank\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ffb0d1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1ffb0d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tL\u00f6sungen f\u00fcr wiederkehrende Probleme werden einmal als Wissensartikel dokumentiert, gepr\u00fcft und freigegeben und anschlei\u00dfend bei passenden Vorg\u00e4ngen automatisch vorgeschlagen. Dieselben Artikel k\u00f6nnen auch in Ihrem Kundenportal ver\u00f6ffentlicht werden. Mit dem Customer Knowledge Management Agent entstehen aus gel\u00f6sten Vorg\u00e4ngen automatisch Entw\u00fcrfe f\u00fcr neue Artikel. So w\u00e4chst Ihre Wissensdatenbank ohne zus\u00e4tzlichen Aufwand weiter.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0023eb4 d365-cs-feature-footer elementor-widget elementor-widget-html\" data-id=\"0023eb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"d365-relevant\">\n    <strong class=\"d365-relevant__label\">Relevant f\u00fcr:<\/strong>\n\n    <ul class=\"d365-relevant__tags\">\n\n         <li>\n            <a href=\"\/branchen\/produktion-fertigung\/\">\n                Produktion &amp; Fertigung\n            <\/a>\n        <\/li>\n        \n        <li>\n            <a href=\"\/branchen\/telekommunikation-it\/\">\n                Telekommunikation &amp; IT\n            <\/a>\n        <\/li>\n        \n        <li>\n            <a href=\"\/branchen\/healthcare\/\">\n                Gesundheitswesen\n            <\/a>\n        <\/li>\n        \n        <li>\n            <a href=\"\/branchen\/prozessindustrie\/\">\n                Prozessindustrie\n            <\/a>\n          <\/li>\n    <\/ul>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-03aad1e e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"03aad1e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8c30b9d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"8c30b9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-96b196b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"96b196b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdd70cc elementor-widget elementor-widget-html\" data-id=\"fdd70cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"display: flex;align-items: center;gap: 10px;font-family: &#039;Nunito&#039;, sans-serif;font-weight: 900;font-size: 18px;color: #42424D\">\n  <span style=\"display: inline-block;width: 28px;height: 3px;background: #FA4A05;border-radius: 2px;flex-shrink: 0\"><\/span>\n  <span>Weitere zentrale Funktionen<\/span>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffa87bd text-left elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-tp-heading-title\" data-id=\"ffa87bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-heading-title.default\">\n\t\t\t\t\t<div class=\"heading heading_style heading_style6aee09f296737 style-1 \"  data-tp-gsap-heading-text=\"\" data-tp-gsap-sub-heading-text=\"\"><div class=\"sub-style\" ><div class=\"head-title \" > <h2  class=\"heading-title   \"  data-hover=\"Mehr Service.\">Mehr Service.<span class=\"title-s \"> F\u00fcr Ihre Kunden und Ihr Team. <\/span><\/h2><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-777a96c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"777a96c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-8ba07da e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"8ba07da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-793c3da elementor-widget elementor-widget-html\" data-id=\"793c3da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"d365-cs-feature-icon\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n         width=\"46\" height=\"46\"\n         viewBox=\"0 0 64 64\"\n         fill=\"none\"\n         stroke=\"#FA4A05\"\n         stroke-width=\"4.5\"\n         stroke-linecap=\"round\"\n         stroke-linejoin=\"round\"\n         aria-hidden=\"true\">\n\n        <!-- Bildschirm -->\n        <rect x=\"7\" y=\"9\" width=\"50\" height=\"38\" rx=\"5\"\/>\n\n        <!-- Bildschirmst\u00e4nder -->\n        <path d=\"M32 47v9\"\/>\n        <path d=\"M21 56h22\"\/>\n\n        <!-- Benutzer -->\n        <circle cx=\"32\" cy=\"23\" r=\"6\"\/>\n\n        <!-- Benutzerk\u00f6rper -->\n        <path d=\"M20 39c0-7 5-11 12-11s12 4 12 11\"\/>\n\n    <\/svg>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17e06db e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"17e06db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a525dd elementor-widget elementor-widget-heading\" data-id=\"4a525dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Kundenportal &amp; Self-Service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81479e6 elementor-widget elementor-widget-text-editor\" data-id=\"81479e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n\u00dcber ein mit Microsoft Power Pages erstelltes Portal k\u00f6nnen Kunden selbst Anfragen einreichen, Fotos oder Dokumente hochladen und den Status ihrer Vorg\u00e4nge verfolgen. Ein mit Copilot Studio erstellter Chat-Agent beantwortet h\u00e4ufige Fragen rund um die Uhr. Kann er nicht weiterhelfen, \u00fcbergibt er das Gespr\u00e4ch inklusive des bisherigen Verlaufs an einen Mitarbeitenden.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d6820e e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"4d6820e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff245b4 d365-process-footer elementor-widget elementor-widget-html\" data-id=\"ff245b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"d365-relevant\">\n    <strong class=\"d365-relevant__label\">Relevant f\u00fcr:<\/strong>\n\n    <ul class=\"d365-relevant__tags\">\n        <li>\n            <a href=\"\/branchen\/e-commerce\/\">\n                E-Commerce\n            <\/a>\n        <\/li>\n        \n        <li>\n            <a href=\"\/branchen\/gross-aussenhandel\/\">\n                Gro\u00df- &amp; Au\u00dfenhandel\n            <\/a>\n        <\/li>\n        \n        <li>\n            <a href=\"\/branchen\/verbaende-npos\/\">\n                NPOs &amp; Verb\u00e4nde\n            <\/a>\n        <\/li>\n        \n        <li>\n            <a href=\"\/branchen\/behoerden-oeffentlicher-sektor\/\">\n                \u00d6ffentlicher Sektor\n            <\/a>\n        <\/li>\n\n    <\/ul>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e5aec7 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"3e5aec7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9a3a108 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"9a3a108\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-964a202 elementor-widget elementor-widget-html\" data-id=\"964a202\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"d365-cs-feature-icon\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n         width=\"46\" height=\"46\"\n         viewBox=\"0 0 64 64\"\n         fill=\"none\"\n         stroke=\"#FA4A05\"\n         stroke-width=\"4.5\"\n         stroke-linecap=\"round\"\n         stroke-linejoin=\"round\"\n         aria-hidden=\"true\">\n\n        <!-- Mittlere Person -->\n        <circle cx=\"32\" cy=\"17\" r=\"6\"\/>\n        <path d=\"M20 47v-5c0-7 5-11 12-11s12 4 12 11v5\"\/>\n\n        <!-- Linke Person -->\n        <circle cx=\"13\" cy=\"29\" r=\"5\"\/>\n        <path d=\"M4 53v-6c0-6 4-10 9-10 3 0 5 1 7 3\"\/>\n\n        <!-- Rechte Person -->\n        <circle cx=\"51\" cy=\"29\" r=\"5\"\/>\n        <path d=\"M60 53v-6c0-6-4-10-9-10-3 0-5 1-7 3\"\/>\n\n        <!-- Zusammenarbeit -->\n        <path d=\"M24 53h16\"\/>\n\n    <\/svg>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-660f61a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"660f61a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a0f367 elementor-widget elementor-widget-heading\" data-id=\"6a0f367\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Schwierige Vorg\u00e4nge gemeinsam l\u00f6sen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d613f9d elementor-widget elementor-widget-text-editor\" data-id=\"d613f9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tManche Probleme lassen sich nicht von einer Person allein l\u00f6sen. Swarming bringt die richtigen Experten in einem mit dem Vorgang verkn\u00fcpften Microsoft Teams-Chat zusammen. Servicemitarbeitende m\u00fcssen den Kunden dadurch nicht von Abteilung zu Abteilung weiterreichen. Alles Besprochene bleibt direkt am Vorgang dokumentiert.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-310933b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"310933b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0fce443 d365-process-footer elementor-widget elementor-widget-html\" data-id=\"0fce443\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"d365-relevant\">\n    <strong class=\"d365-relevant__label\">Relevant f\u00fcr:<\/strong>\n\n    <ul class=\"d365-relevant__tags\">\n           \n         <li>\n            <a href=\"\/branchen\/produktion-fertigung\/\">\n                Produktion &amp; Fertigung\n            <\/a>\n        <\/li>\n           \n         <li>\n            <a href=\"\/branchen\/prozessindustrie-regulierte-branchen\/\">\n                Prozessindustrie\n            <\/a>\n         <\/li>\n           \n           <li>\n            <a href=\"\/branchen\/telekommunikation-it\/\">\n                Telekommunikation &amp; IT\n            <\/a>\n        <\/li>\n        \n        <li>\n            <a href=\"\/branchen\/healthcare\/\">\n                Gesundheitswesen\n            <\/a>\n        <\/li>\n    <\/ul>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fbecf66 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"fbecf66\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-05fdcad e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"05fdcad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2eb13f elementor-widget elementor-widget-html\" data-id=\"e2eb13f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"d365-cs-feature-icon\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n         width=\"46\" height=\"46\"\n         viewBox=\"0 0 64 64\"\n         fill=\"none\"\n         stroke=\"#FA4A05\"\n         stroke-width=\"4.5\"\n         stroke-linecap=\"round\"\n         stroke-linejoin=\"round\"\n         aria-hidden=\"true\">\n\n        <!-- Erste S\u00e4ule -->\n        <rect x=\"9\" y=\"39\" width=\"10\" height=\"16\" rx=\"2\"\/>\n\n        <!-- Zweite S\u00e4ule -->\n        <rect x=\"27\" y=\"28\" width=\"10\" height=\"27\" rx=\"2\"\/>\n\n        <!-- Dritte S\u00e4ule -->\n        <rect x=\"45\" y=\"16\" width=\"10\" height=\"39\" rx=\"2\"\/>\n\n    <\/svg>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-70d651c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"70d651c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9274dae elementor-widget elementor-widget-heading\" data-id=\"9274dae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reporting &amp; Servicequalitat<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-581cc12 elementor-widget elementor-widget-text-editor\" data-id=\"581cc12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Dashboards zeigen offene Vorg\u00e4nge, R\u00fcckst\u00e4nde, Reaktionszeiten und die Einhaltung Ihrer Service Level Agreements \u2013 nach Team, Produkt oder Kunde. Power BI erm\u00f6glicht tiefere Analysen. Der Quality Evaluation Agent pr\u00fcft Gespr\u00e4che anhand Ihrer eigenen Qualit\u00e4tskriterien und zeigt Teamleitungen, wo gezielte Unterst\u00fctzung sinnvoll ist.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-438b922 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"438b922\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52b76c7 d365-process-footer elementor-widget elementor-widget-html\" data-id=\"52b76c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"d365-relevant\">\n    <strong class=\"d365-relevant__label\">Relevant f\u00fcr:<\/strong>\n\n    <ul class=\"d365-relevant__tags\">\n        <li>\n            <a href=\"\/branchen\/gross-aussenhandel\/\">\n                Gro\u00df- &amp; Au\u00dfenhandel\n            <\/a>\n        <\/li>\n\n        <li>\n            <a href=\"\/branchen\/healthcare\/\">\n                Gesundheitswesen\n            <\/a>\n        <\/li>\n\n        <li>\n            <a href=\"\/branchen\/verbaende-npos\/\">\n                NPOs &amp; Verb\u00e4nde\n            <\/a>\n        <\/li>\n        \n        <li>\n            <a href=\"\/branchen\/behoerden-oeffentlicher-sektor\/\">\n                \u00d6ffentlicher Sektor\n            <\/a>\n        <\/li>\n    <\/ul>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51f7587 d365-arguments-section e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"51f7587\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-df6b24d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"df6b24d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f38f87 elementor-widget elementor-widget-html\" data-id=\"4f38f87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"display: flex;align-items: center;gap: 10px;font-family: &#039;Nunito&#039;, sans-serif;font-weight: 900;font-size: 18px;color: #FFFFFF\">\n  <span style=\"display: inline-block;width: 28px;height: 3px;background: #FA4A05;border-radius: 2px;flex-shrink: 0\"><\/span>\n  <span>7 Argumente f\u00fcr Dynamics Customer Service<\/span>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e56cdcf text-left elementor-widget elementor-widget-tp-heading-title\" data-id=\"e56cdcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-heading-title.default\">\n\t\t\t\t\t<div class=\"heading heading_style heading_style6aee09f2a7961 style-1 \"  data-tp-gsap-heading-text=\"\" data-tp-gsap-sub-heading-text=\"\"><div class=\"sub-style\" ><div class=\"head-title \" > <h2  class=\"heading-title   \"  data-hover=\"Warum Dynamics 365\">Warum Dynamics 365<span class=\"title-s \"> Customer Service \u00fcberzeugt <\/span><\/h2><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eca555f e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"eca555f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7f2ea18 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"7f2ea18\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9b6b6a9 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"9b6b6a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de92822 elementor-widget elementor-widget-text-editor\" data-id=\"de92822\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>01<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f47e6bc elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f47e6bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2917d1e e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"2917d1e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e61626 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"0e61626\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Jede Anfrage hat eine Zust\u00e4ndigkeit und eine Frist<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8c2de6 elementor-widget elementor-widget-text-editor\" data-id=\"d8c2de6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tKeine E-Mails mehr, die alle lesen und niemand beantwortet. Jeder Vorgang wird zugewiesen, nachverfolgt und abgeschlossen. Sie sehen jederzeit, welche Anfragen noch offen sind.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a6eecbe e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"a6eecbe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-14d4192 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"14d4192\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63b1640 elementor-widget elementor-widget-text-editor\" data-id=\"63b1640\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>02<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-014a01f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"014a01f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c5d208 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"9c5d208\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a69b43e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"a69b43e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Der gesamte Kunde auf einen Blick<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4679abe elementor-widget elementor-widget-text-editor\" data-id=\"4679abe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\nFr\u00fchere Vorg\u00e4nge, Auftr\u00e4ge, Vertr\u00e4ge und eingesetzte Produkte stehen direkt neben der aktuellen Anfrage. Ihr Team muss Kunden nicht nach Informationen fragen, die bereits vorhanden sind.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-375f06a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"375f06a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ad3de6a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"ad3de6a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a78f6ec e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"a78f6ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-366a637 elementor-widget elementor-widget-text-editor\" data-id=\"366a637\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>03<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcb6f54 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bcb6f54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e2b441 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"3e2b441\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6516b56 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"6516b56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Antworten werden mit der Zeit schneller<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2454e34 elementor-widget elementor-widget-text-editor\" data-id=\"2454e34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tJedes gel\u00f6ste Problem kann zu einem Wissensartikel werden. Die n\u00e4chste Person mit derselben Frage erh\u00e4lt schneller eine Antwort \u2013 entweder durch Ihr Team oder direkt \u00fcber das Portal.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51d2538 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"51d2538\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c947b23 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"c947b23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-373bfb9 elementor-widget elementor-widget-text-editor\" data-id=\"373bfb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>04<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1f2c8b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c1f2c8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a225a7 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"9a225a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3487693 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"3487693\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Copilot und Agenten \u00fcbernehmen die Schreibarbeit<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2f78bd elementor-widget elementor-widget-text-editor\" data-id=\"d2f78bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Zusammenfassungen, Antwortentw\u00fcrfe, Aktualisierungen von Vorg\u00e4ngen und Wissensartikel werden von KI vorbereitet. Ihre Mitarbeitenden pr\u00fcfen und versenden, statt alles von Grund auf neu zu schreiben.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b397bc e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"3b397bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ff8f492 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"ff8f492\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e237cec e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"e237cec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8858b0c elementor-widget elementor-widget-text-editor\" data-id=\"8858b0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>05<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50faab6 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"50faab6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e89a4dd e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"e89a4dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8d0618 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e8d0618\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Service und Vertrieb teilen dieselben Kundendaten<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-156e433 elementor-widget elementor-widget-text-editor\" data-id=\"156e433\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tCustomer Service und Dynamics 365 Sales arbeiten mit denselben Kundendatens\u00e4tzen. Der Service sieht offene Verkaufschancen, der Vertrieb offene Beschwerden und eine Anfrage zu einem Upgrade landet direkt bei der richtigen Person im Vertrieb.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43a5a92 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"43a5a92\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9c84687 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"9c84687\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eead11c elementor-widget elementor-widget-text-editor\" data-id=\"eead11c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>06<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edf7be0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"edf7be0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e791c2f e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"e791c2f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05c93d9 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"05c93d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mit Ihrem ERP verbunden<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4fbefa elementor-widget elementor-widget-text-editor\" data-id=\"a4fbefa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tDurch die Anbindung an Business Central oder Dynamics 365 Finance &amp; Supply Chain sehen Servicemitarbeitende Auftr\u00e4ge, Lieferungen, Seriennummern und Garantiedaten, ohne zwischen Systemen zu wechseln. Hier zahlt sich die ERP-Erfahrung von collana besonders aus.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ffc3b6b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"ffc3b6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-92ccf49 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"92ccf49\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5de2a7c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"5de2a7c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10e729e elementor-widget elementor-widget-text-editor\" data-id=\"10e729e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>07<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3f67d4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d3f67d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f429bec e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f429bec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2c562e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"c2c562e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mit E-Mail starten, weitere Kan\u00e4le sp\u00e4ter erg\u00e4nzen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74b5cb3 elementor-widget elementor-widget-text-editor\" data-id=\"74b5cb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><!--ScriptorStartFragment--><\/p><div class=\"scriptor-paragraph\">Viele Unternehmen beginnen mit E-Mail und einem Portal. Telefon, Chat und Messaging k\u00f6nnen jederzeit mit Dynamics 365 Contact Center erg\u00e4nzt werden, sobald Sie bereit sind \u2013 ohne bestehende Systeme ersetzen zu m\u00fcssen.<!--ScriptorEndFragment--><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cec320e e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"cec320e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3380260 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"3380260\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-877b158 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"877b158\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b59049 elementor-widget elementor-widget-html\" data-id=\"5b59049\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"display: flex;align-items: center;gap: 10px;font-family: &#039;Nunito&#039;, sans-serif;font-weight: 900;font-size: 18px;color: #42424D\">\n  <span style=\"display: inline-block;width: 28px;height: 3px;background: #FA4A05;border-radius: 2px;flex-shrink: 0\"><\/span>\n  <span>Referenzen<\/span>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a8c0dc text-center elementor-widget elementor-widget-tp-heading-title\" data-id=\"9a8c0dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-heading-title.default\">\n\t\t\t\t\t<div class=\"heading heading_style heading_style6aee09f2cc42e style-1 \"  data-tp-gsap-heading-text=\"\" data-tp-gsap-sub-heading-text=\"\"><div class=\"sub-style\" ><div class=\"head-title \" > <h2  class=\"heading-title   \"  data-hover=\"Customer Service-Projekte\">Customer Service-Projekte<span class=\"title-s \"> mit collana <\/span><\/h2><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08f7685 elementor-widget elementor-widget-text-editor\" data-id=\"08f7685\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tViele dieser Teams hatten eine \u00e4hnliche Ausgangslage: ein gemeinsames Postfach, ein Ticketsystem ohne Verbindung zu anderen Anwendungen und Kundendaten, die auf verschiedene Systeme verteilt waren. Heute wird jede Anfrage von der ersten E-Mail bis zur L\u00f6sung nachverfolgt und das Management sieht auf einen Blick, wie das Serviceteam arbeitet. Einige davon:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92ab19b elementor-pagination-type-bullets elementor-arrows-position-inside elementor-pagination-position-outside elementor-widget elementor-widget-n-carousel\" data-id=\"92ab19b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;carousel_items&quot;:[{&quot;slide_title&quot;:&quot;Slide 1&quot;,&quot;_id&quot;:&quot;b918e46&quot;},{&quot;slide_title&quot;:&quot;Slide 2&quot;,&quot;_id&quot;:&quot;5f13d63&quot;},{&quot;slide_title&quot;:&quot;Folie 3&quot;,&quot;_id&quot;:&quot;ef05e9a&quot;},{&quot;slide_title&quot;:&quot;Folie 3&quot;,&quot;_id&quot;:&quot;cc684ec&quot;},{&quot;slide_title&quot;:&quot;Folie 3&quot;,&quot;_id&quot;:&quot;2bd4e68&quot;},{&quot;slide_title&quot;:&quot;Folie 3&quot;,&quot;_id&quot;:&quot;d09b275&quot;},{&quot;slide_title&quot;:&quot;Folie 3&quot;,&quot;_id&quot;:&quot;513c2a9&quot;},{&quot;slide_title&quot;:&quot;Folie 3&quot;,&quot;_id&quot;:&quot;a8c48df&quot;},{&quot;slide_title&quot;:&quot;Folie 3&quot;,&quot;_id&quot;:&quot;89851ce&quot;},{&quot;slide_title&quot;:&quot;Folie 3&quot;,&quot;_id&quot;:&quot;cf74380&quot;},{&quot;slide_title&quot;:&quot;Folie 3&quot;,&quot;_id&quot;:&quot;505d6cd&quot;}],&quot;slides_to_show&quot;:&quot;4&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;autoplay_speed&quot;:2500,&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;offset_sides&quot;:&quot;none&quot;,&quot;arrows&quot;:&quot;yes&quot;,&quot;pagination&quot;:&quot;bullets&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;image_spacing_custom_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-carousel.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-carousel swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Karussell\" dir=\"ltr\">\n\t\t\t<div class=\"swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"1\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 11\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44c4fee e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"44c4fee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5047c73 elementor-widget elementor-widget-image\" data-id=\"5047c73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"74\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-pko-leasing.webp\" class=\"attachment-large size-large wp-image-22699\" alt=\"\" srcset=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-pko-leasing.webp 150w, https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-pko-leasing-18x9.webp 18w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"2\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 11\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f2e451c e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f2e451c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e0657d elementor-widget elementor-widget-image\" data-id=\"1e0657d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"210\" height=\"114\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/Logo-pepco.webp\" class=\"attachment-large size-large wp-image-22698\" alt=\"\" srcset=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/Logo-pepco.webp 210w, https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/Logo-pepco-18x10.webp 18w\" sizes=\"(max-width: 210px) 100vw, 210px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"3\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 11\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-080918b e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"080918b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed0f287 elementor-widget elementor-widget-image\" data-id=\"ed0f287\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"210\" height=\"114\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-nsure.webp\" class=\"attachment-large size-large wp-image-22697\" alt=\"\" srcset=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-nsure.webp 210w, https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-nsure-18x10.webp 18w\" sizes=\"(max-width: 210px) 100vw, 210px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"4\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 11\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1738be e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"d1738be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d663f1 elementor-widget elementor-widget-image\" data-id=\"2d663f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"243\" height=\"190\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/Logo-itaka.webp\" class=\"attachment-large size-large wp-image-22696\" alt=\"\" srcset=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/Logo-itaka.webp 243w, https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/Logo-itaka-15x12.webp 15w\" sizes=\"(max-width: 243px) 100vw, 243px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"5\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 11\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50a20df e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"50a20df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6d54e1 elementor-widget elementor-widget-image\" data-id=\"b6d54e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"277\" height=\"74\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-collonade.webp\" class=\"attachment-large size-large wp-image-22695\" alt=\"\" srcset=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-collonade.webp 277w, https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-collonade-18x5.webp 18w\" sizes=\"(max-width: 277px) 100vw, 277px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"6\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 11\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-66881f8 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"66881f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4c93f8 elementor-widget elementor-widget-image\" data-id=\"b4c93f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"243\" height=\"190\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-CA.webp\" class=\"attachment-large size-large wp-image-22694\" alt=\"\" srcset=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-CA.webp 243w, https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-CA-15x12.webp 15w\" sizes=\"(max-width: 243px) 100vw, 243px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"7\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"7 of 11\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-11b3315 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"11b3315\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-979351f elementor-widget elementor-widget-image\" data-id=\"979351f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"243\" height=\"190\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo_volvo.webp\" class=\"attachment-large size-large wp-image-22693\" alt=\"\" srcset=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo_volvo.webp 243w, https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo_volvo-15x12.webp 15w\" sizes=\"(max-width: 243px) 100vw, 243px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"8\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"8 of 11\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ac9063f e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"ac9063f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1691469 elementor-widget elementor-widget-image\" data-id=\"1691469\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"209\" height=\"190\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-tikkurila.webp\" class=\"attachment-large size-large wp-image-22703\" alt=\"\" srcset=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-tikkurila.webp 209w, https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-tikkurila-13x12.webp 13w\" sizes=\"(max-width: 209px) 100vw, 209px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"9\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"9 of 11\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68968c8 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"68968c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4a7884 elementor-widget elementor-widget-image\" data-id=\"a4a7884\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"243\" height=\"190\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-sanofi.webp\" class=\"attachment-large size-large wp-image-22702\" alt=\"\" srcset=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-sanofi.webp 243w, https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-sanofi-15x12.webp 15w\" sizes=\"(max-width: 243px) 100vw, 243px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"10\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"10 of 11\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c9e1e6 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"7c9e1e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b63b1b0 elementor-widget elementor-widget-image\" data-id=\"b63b1b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"243\" height=\"190\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-randstad.webp\" class=\"attachment-large size-large wp-image-22701\" alt=\"\" srcset=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-randstad.webp 243w, https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-randstad-15x12.webp 15w\" sizes=\"(max-width: 243px) 100vw, 243px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"11\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"11 of 11\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-720ab9d e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"720ab9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44ea8a1 elementor-widget elementor-widget-image\" data-id=\"44ea8a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"243\" height=\"190\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-plus.webp\" class=\"attachment-large size-large wp-image-22700\" alt=\"\" srcset=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-plus.webp 243w, https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/logo-plus-15x12.webp 15w\" sizes=\"(max-width: 243px) 100vw, 243px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e8085f9 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"e8085f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dc80c83 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"dc80c83\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b915777 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"b915777\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-382ba82 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"382ba82\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3e0445 elementor-widget elementor-widget-html\" data-id=\"c3e0445\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"display: flex;align-items: center;gap: 10px;font-family: &#039;Nunito&#039;, sans-serif;font-weight: 900;font-size: 16px;color: #42424D\">\n  <span style=\"display: inline-block;width: 28px;height: 3px;background: #FA4A05;border-radius: 2px;flex-shrink: 0\"><\/span>\n  <span>Kundenservice modernisieren<\/span>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9a6f2c text-left elementor-widget elementor-widget-tp-heading-title\" data-id=\"e9a6f2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-heading-title.default\">\n\t\t\t\t\t<div class=\"heading heading_style heading_style6aee09f301a36 style-1 \"  data-tp-gsap-heading-text=\"\" data-tp-gsap-sub-heading-text=\"\"><div class=\"sub-style\" ><div class=\"head-title \" > <h2  class=\"heading-title   \"  data-hover=\"Gemeinsame Postf\u00e4cher und alte\">Gemeinsame Postf\u00e4cher und alte<span class=\"title-s \"> Ticketsysteme hinter sich lassen <\/span><\/h2><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-497aeba elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"497aeba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ein gemeinsames Servicepostfach funktioniert, solange das Anfragevolumen gering ist. Mit wachsender Zahl an Anfragen werden E-Mails doppelt oder gar nicht beantwortet, niemand wei\u00df genau, wie lange Kunden bereits warten, und mit erfahrenen Mitarbeitenden verschwindet auch wertvolles Wissen. \u00c4ltere Ticketsysteme l\u00f6sen oft einen Teil des Problems, wissen aber nichts \u00fcber Auftr\u00e4ge, Vertr\u00e4ge oder den Vertrieb.<\/p><p>Beim Wechsel zu Dynamics 365 Customer Service \u00fcbernehmen wir offene Vorg\u00e4nge, die bestehende Vorgangshistorie und vorhandene Wissensartikel. Gleichzeitig ist das ein guter Zeitpunkt, klare Reaktionszeiten festzulegen, Kategorien zu definieren und zu entscheiden, welche Anfragen \u00fcber Self-Service beantwortet werden k\u00f6nnen.<br \/><br \/>Wenn Sie bereits Dynamics 365 Sales oder Business Central einsetzen, vervollst\u00e4ndigt Customer Service das Gesamtbild: Vertrieb, Service und ERP arbeiten mit denselben Kundendaten \u2013 vom ersten Angebot bis zum letzten Garantiefall.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e27592d e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"e27592d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58da1cc d365-csm elementor-widget elementor-widget-html\" data-id=\"58da1cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n\/* ==================================================\n   COLLANA \u2013 DYNAMICS 365 CUSTOMER SERVICE\n   Migration &amp; Integration Visual\n\n   Vollst\u00e4ndige CSS \u2013 korrigierte Verbindungslinien\n   ================================================== *\/\n\n\n\/* ==================================================\n   1. GRUNDLAYOUT &amp; VARIABLEN\n   ================================================== *\/\n\n.d365-csm {\n\n    \/* Markenfarben *\/\n    --csm-orange: #FA4A05;\n    --csm-dark: #1F1F29;\n\n    \/* Abstand zwischen Customer Service\n       und dem gemeinsamen Kundendaten-Badge *\/\n    --csm-network-top: 20px;\n\n    \/* Badge-H\u00f6he *\/\n    --csm-badge-height: 36px;\n    --csm-badge-half: 18px;\n\n    \/* Abstand zwischen Badge und Produktkarten *\/\n    --csm-badge-gap: 20px;\n\n    \/* Abstand zwischen den drei Produktkarten *\/\n    --csm-product-gap: 12px;\n\n    \/* Korrektur f\u00fcr die \u00e4u\u00dferen Verbindungspunkte.\n       Bei 12px Produktabstand betr\u00e4gt sie 4px. *\/\n    --csm-branch-adjust: 4px;\n\n    container: d365-csm \/ inline-size;\n\n    width: 100%;\n    max-width: 660px;\n\n    margin: 0 auto;\n\n    font-family: \"Nunito\", sans-serif;\n    color: var(--csm-dark);\n\n    box-sizing: border-box;\n}\n\n.d365-csm *,\n.d365-csm *::before,\n.d365-csm *::after {\n    box-sizing: border-box;\n}\n\n\n\/* ==================================================\n   2. AUSGANGSSITUATION\n   Gemeinsame Postf\u00e4cher &amp; Ticketsysteme\n   ================================================== *\/\n\n.d365-csm__legacy {\n\n    display: flex;\n    align-items: center;\n\n    gap: 22px;\n    padding: 24px 22px;\n\n    background: #FFFFFF;\n\n    border: 1px solid #E3E7E5;\n    border-radius: 18px;\n\n    box-shadow:\n        0 10px 30px rgba(31,31,41,0.035),\n        0 2px 8px rgba(31,31,41,0.02);\n}\n\n\n\/* Icon-Hintergrund *\/\n\n.d365-csm__legacy-icon {\n\n    display: flex;\n    align-items: center;\n    justify-content: center;\n\n    width: 86px;\n    height: 86px;\n    min-width: 86px;\n\n    border-radius: 50%;\n\n    background: rgba(250,74,5,0.09);\n    color: var(--csm-orange);\n}\n\n\n\/* Brief-SVG *\/\n\n.d365-csm__legacy-icon svg {\n\n    display: block;\n\n    width: 42px;\n    height: 42px;\n\n    fill: none;\n    stroke: currentColor;\n\n    stroke-width: 2;\n    stroke-linecap: round;\n    stroke-linejoin: round;\n}\n\n\n\/* Textbereich *\/\n\n.d365-csm__legacy-content {\n\n    flex: 1;\n    min-width: 0;\n}\n\n\n\/* \u00dcberschrift *\/\n\n.d365-csm__legacy-title {\n\n    margin: 0 0 12px;\n\n    font-size: 20px;\n    font-weight: 800;\n    line-height: 1.25;\n\n    color: var(--csm-dark);\n}\n\n\n\/* Liste *\/\n\n.d365-csm__legacy-list {\n\n    display: flex;\n    flex-direction: column;\n\n    gap: 7px;\n\n    margin: 0;\n    padding: 0;\n\n    list-style: none;\n}\n\n.d365-csm__legacy-list li {\n\n    position: relative;\n\n    padding-left: 17px;\n\n    font-size: 14px;\n    font-weight: 500;\n    line-height: 1.4;\n\n    color: #42424D;\n}\n\n\n\/* Orangefarbene Aufz\u00e4hlungspunkte *\/\n\n.d365-csm__legacy-list li::before {\n\n    content: \"\";\n\n    position: absolute;\n\n    left: 0;\n    top: 8px;\n\n    width: 6px;\n    height: 6px;\n\n    border-radius: 50%;\n\n    background: var(--csm-orange);\n}\n\n\n\/* ==================================================\n   3. PFEIL NACH UNTEN\n   ================================================== *\/\n\n.d365-csm__arrow {\n\n    display: flex;\n\n    justify-content: center;\n    align-items: center;\n\n    height: 34px;\n}\n\n.d365-csm__arrow svg {\n\n    display: block;\n\n    width: 28px;\n    height: 28px;\n\n    fill: none;\n    stroke: var(--csm-orange);\n\n    stroke-width: 2.3;\n    stroke-linecap: round;\n    stroke-linejoin: round;\n}\n\n\n\/* ==================================================\n   4. DYNAMICS 365 CUSTOMER SERVICE\n   Dunkle Hauptkarte\n   ================================================== *\/\n\n.d365-csm__solution {\n\n    display: flex;\n    align-items: center;\n\n    gap: 24px;\n    padding: 24px 26px;\n\n    border-radius: 18px;\n\n    background: linear-gradient(\n        125deg,\n        #252632 0%,\n        #1F1F29 100%\n    );\n\n    border: 1px solid rgba(255,255,255,0.08);\n\n    box-shadow:\n        0 12px 26px rgba(31,31,41,0.12);\n}\n\n\n\/* Logo-Hintergrund *\/\n\n.d365-csm__solution-logo {\n\n    display: flex;\n\n    align-items: center;\n    justify-content: center;\n\n    width: 92px;\n    height: 92px;\n    min-width: 92px;\n\n    border-radius: 50%;\n\n    background: rgba(255,255,255,0.08);\n\n    border: 1px solid rgba(255,255,255,0.06);\n}\n\n\n\/* Original Microsoft-Logo *\/\n\n.d365-csm__solution-logo img {\n\n    display: block;\n\n    width: 65px;\n    height: 65px;\n\n    max-width: 100%;\n\n    object-fit: contain;\n}\n\n\n\/* Textbereich *\/\n\n.d365-csm__solution-content {\n\n    flex: 1;\n    min-width: 0;\n}\n\n\n\/* \u00dcberschrift *\/\n\n.d365-csm__solution-title {\n\n    margin: 0 0 13px;\n\n    font-family: \"Nunito\", sans-serif;\n\n    font-size: 20px;\n    font-weight: 900;\n    line-height: 1.2;\n\n    color: #FFFFFF;\n}\n\n\n\/* Liste *\/\n\n.d365-csm__solution-list {\n\n    display: flex;\n    flex-direction: column;\n\n    gap: 9px;\n\n    margin: 0;\n    padding: 0;\n\n    list-style: none;\n}\n\n.d365-csm__solution-list li {\n\n    position: relative;\n\n    padding-left: 34px;\n\n    font-size: 15px;\n    font-weight: 600;\n    line-height: 1.35;\n\n    color: #FFFFFF;\n}\n\n\n\/* Orangefarbener Check-Kreis *\/\n\n.d365-csm__solution-list li::before {\n\n    content: \"\";\n\n    position: absolute;\n\n    left: 0;\n    top: 50%;\n\n    transform: translateY(-50%);\n\n    width: 24px;\n    height: 24px;\n\n    border-radius: 50%;\n\n    background: var(--csm-orange);\n}\n\n\n\/* Wei\u00dfes H\u00e4kchen *\/\n\n.d365-csm__solution-list li::after {\n\n    content: \"\";\n\n    position: absolute;\n\n    left: 7px;\n    top: 50%;\n\n    width: 11px;\n    height: 6px;\n\n    border-left: 2px solid #FFFFFF;\n    border-bottom: 2px solid #FFFFFF;\n\n    transform:\n        translateY(-65%)\n        rotate(-45deg);\n}\n\n\n\/* ==================================================\n   5. VERBINDUNGSLINIEN\n   KOMPLETT KORRIGIERT\n\n   Alle Linien sind durchgezogen.\n   Alle Positionen werden gemeinsam berechnet.\n   ================================================== *\/\n\n\n\/* \u00dcbergeordneter Netzwerkbereich *\/\n\n.d365-csm__network {\n\n    position: relative;\n\n    padding-top: var(--csm-network-top);\n}\n\n\n\/* --------------------------------------------------\n   VERTIKALE HAUPTVERBINDUNG\n\n   Verl\u00e4uft mittig von der dunklen Karte\n   bis zur mittleren unteren Produktkarte.\n\n   Das Badge verdeckt den mittleren Teil.\n   -------------------------------------------------- *\/\n\n.d365-csm__network::before {\n\n    content: \"\";\n\n    position: absolute;\n\n    left: 50%;\n    top: 0;\n\n    transform: translateX(-50%);\n\n    width: 2px;\n\n    height: calc(\n        var(--csm-network-top) +\n        var(--csm-badge-height) +\n        var(--csm-badge-gap)\n    );\n\n    background: var(--csm-orange);\n\n    z-index: 0;\n\n    pointer-events: none;\n}\n\n\n\/* --------------------------------------------------\n   HORIZONTALE VERBINDUNG\n\n   Verl\u00e4uft exakt durch die Mitte\n   von \"Gemeinsame Kundendaten\".\n\n   Die \u00e4u\u00dferen Endpunkte liegen genau\n   \u00fcber der Mitte der Produktkarten.\n   -------------------------------------------------- *\/\n\n.d365-csm__network::after {\n\n    content: \"\";\n\n    position: absolute;\n\n    left: calc(\n        16.666667% - var(--csm-branch-adjust)\n    );\n\n    right: calc(\n        16.666667% - var(--csm-branch-adjust)\n    );\n\n    top: calc(\n        var(--csm-network-top) +\n        var(--csm-badge-half)\n    );\n\n    height: 2px;\n\n    background: var(--csm-orange);\n\n    z-index: 0;\n\n    pointer-events: none;\n}\n\n\n\/* ==================================================\n   6. GEMEINSAME KUNDENDATEN\n   Badge vor den Verbindungslinien\n   ================================================== *\/\n\n.d365-csm__network-label {\n\n    position: relative;\n\n    display: flex;\n\n    align-items: center;\n    justify-content: center;\n\n    width: fit-content;\n    max-width: 100%;\n\n    height: var(--csm-badge-height);\n\n    padding: 0 24px;\n\n    margin:\n        0 auto var(--csm-badge-gap);\n\n    border-radius: 999px;\n\n    background: #FFE9DE;\n    color: var(--csm-orange);\n\n    font-family: \"Nunito\", sans-serif;\n\n    font-size: 14px;\n    font-weight: 900;\n    line-height: 1.2;\n\n    text-align: center;\n    text-transform: uppercase;\n\n    \/* Badge verdeckt die Linien *\/\n    z-index: 2;\n}\n\n\n\/* ==================================================\n   7. DREI MICROSOFT-PRODUKTE\n   ================================================== *\/\n\n.d365-csm__products {\n\n    position: relative;\n\n    display: grid;\n\n    grid-template-columns:\n        repeat(3, minmax(0, 1fr));\n\n    gap: var(--csm-product-gap);\n\n    width: 100%;\n\n    z-index: 1;\n}\n\n\n\/* Einzelne Produktkarte *\/\n\n.d365-csm__product {\n\n    position: relative;\n\n    display: flex;\n\n    align-items: center;\n    justify-content: center;\n\n    gap: 10px;\n\n    min-width: 0;\n    min-height: 82px;\n\n    padding: 14px 10px;\n\n    background: #FFFFFF;\n\n    border: 1px solid #E4E8E8;\n    border-radius: 16px;\n\n    box-shadow:\n        0 5px 16px rgba(31,31,41,0.035);\n}\n\n\n\/* --------------------------------------------------\n   SENKRECHTE VERBINDUNGEN ZU DEN PRODUKTEN\n\n   Beginnen exakt an der horizontalen Linie\n   und enden an der Oberkante jeder Karte.\n   -------------------------------------------------- *\/\n\n.d365-csm__product::before {\n\n    content: \"\";\n\n    position: absolute;\n\n    left: 50%;\n\n    top: calc(\n        0px -\n        var(--csm-badge-half) -\n        var(--csm-badge-gap)\n    );\n\n    width: 2px;\n\n    height: calc(\n        var(--csm-badge-half) +\n        var(--csm-badge-gap)\n    );\n\n    transform: translateX(-50%);\n\n    background: var(--csm-orange);\n\n    pointer-events: none;\n}\n\n\n\/* ==================================================\n   8. MICROSOFT-LOGOS\n   ================================================== *\/\n\n.d365-csm__product-logo {\n\n    display: flex;\n\n    align-items: center;\n    justify-content: center;\n\n    width: 44px;\n    height: 48px;\n    min-width: 44px;\n}\n\n.d365-csm__product-logo img {\n\n    display: block;\n\n    width: 100%;\n    height: 100%;\n\n    max-width: 100%;\n\n    object-fit: contain;\n}\n\n\n\/* ==================================================\n   9. PRODUKTNAMEN\n   ================================================== *\/\n\n.d365-csm__product-name {\n\n    display: flex;\n    flex-direction: column;\n\n    min-width: 0;\n\n    font-size: 13px;\n    line-height: 1.15;\n\n    color: #42424D;\n}\n\n.d365-csm__product-name strong {\n\n    margin-top: 3px;\n\n    font-size: 15px;\n    font-weight: 900;\n    line-height: 1.15;\n\n    color: #1F1F29;\n\n    overflow-wrap: break-word;\n}\n\n\n\/* ==================================================\n   10. SCHMALERE CONTAINER\n   ================================================== *\/\n\n@container d365-csm (max-width: 560px) {\n\n    .d365-csm__legacy {\n\n        gap: 14px;\n        padding: 20px 16px;\n    }\n\n    .d365-csm__legacy-icon {\n\n        width: 65px;\n        height: 65px;\n        min-width: 65px;\n    }\n\n    .d365-csm__legacy-icon svg {\n\n        width: 34px;\n        height: 34px;\n    }\n\n    .d365-csm__legacy-title {\n        font-size: 17px;\n    }\n\n    .d365-csm__legacy-list li {\n        font-size: 13px;\n    }\n\n    .d365-csm__solution {\n\n        gap: 14px;\n        padding: 20px 16px;\n    }\n\n    .d365-csm__solution-logo {\n\n        width: 65px;\n        height: 65px;\n        min-width: 65px;\n    }\n\n    .d365-csm__solution-logo img {\n\n        width: 46px;\n        height: 46px;\n    }\n\n    .d365-csm__solution-title {\n        font-size: 17px;\n    }\n\n    .d365-csm__solution-list li {\n        font-size: 13px;\n    }\n\n    .d365-csm__product {\n\n        gap: 6px;\n        padding: 12px 8px;\n    }\n\n    .d365-csm__product-logo {\n\n        width: 32px;\n        height: 38px;\n        min-width: 32px;\n    }\n\n    .d365-csm__product-name {\n        font-size: 11px;\n    }\n\n    .d365-csm__product-name strong {\n        font-size: 13px;\n    }\n}\n\n\n\/* ==================================================\n   11. MOBILE \/ SEHR SCHMALE CONTAINER\n   ================================================== *\/\n\n@container d365-csm (max-width: 390px) {\n\n    .d365-csm__legacy {\n\n        align-items: flex-start;\n\n        gap: 12px;\n        padding: 18px 14px;\n    }\n\n    .d365-csm__legacy-icon {\n\n        width: 52px;\n        height: 52px;\n        min-width: 52px;\n    }\n\n    .d365-csm__legacy-icon svg {\n\n        width: 28px;\n        height: 28px;\n    }\n\n    .d365-csm__legacy-title {\n        font-size: 16px;\n    }\n\n    .d365-csm__solution {\n        align-items: flex-start;\n    }\n\n    .d365-csm__solution-logo {\n\n        width: 52px;\n        height: 52px;\n        min-width: 52px;\n    }\n\n    .d365-csm__solution-logo img {\n\n        width: 37px;\n        height: 37px;\n    }\n\n    .d365-csm__solution-title {\n        font-size: 15px;\n    }\n\n    .d365-csm__network-label {\n\n        padding: 0 15px;\n        font-size: 12px;\n    }\n\n\n    \/* Produkte untereinander *\/\n\n    .d365-csm__products {\n\n        grid-template-columns: 1fr;\n\n        gap: 16px;\n    }\n\n    .d365-csm__product {\n\n        min-height: 70px;\n\n        justify-content: flex-start;\n\n        gap: 15px;\n        padding: 12px 20px;\n    }\n\n    .d365-csm__product-logo {\n\n        width: 42px;\n        height: 42px;\n        min-width: 42px;\n    }\n\n    .d365-csm__product-name {\n        font-size: 12px;\n    }\n\n    .d365-csm__product-name strong {\n        font-size: 15px;\n    }\n\n\n    \/* Horizontale Verzweigung ausblenden *\/\n\n    .d365-csm__network::after {\n        display: none;\n    }\n\n\n    \/* Eine durchgezogene vertikale Verbindung\n       hinter Badge und Produktkarten *\/\n\n    .d365-csm__network::before {\n\n        height: calc(100% - 35px);\n\n        opacity: 0.35;\n    }\n\n\n    \/* Einzelne Produktverbindungen ausblenden *\/\n\n    .d365-csm__product::before {\n        display: none;\n    }\n\n    .d365-csm__product {\n        z-index: 1;\n    }\n}\n\n\n<\/style>\n\n\n\n<!-- ================================================\n     HTML \u2013 MIGRATION &amp; INTEGRATION\n     ================================================ -->\n\n<div class=\"d365-csm\">\n\n\n    <!-- ==========================================\n         AUSGANGSSITUATION\n         ========================================== -->\n\n    <div class=\"d365-csm__legacy\">\n\n        <div class=\"d365-csm__legacy-icon\" aria-hidden=\"true\">\n\n       <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n         width=\"42\"\n         height=\"42\"\n         viewBox=\"0 0 64 64\"\n         fill=\"none\"\n         stroke=\"#FA4A05\"\n         style=\"stroke-width: 4.2; stroke-linecap: round; stroke-linejoin: round;\">\n\n        <!-- Gemeinsames Postfach -->\n        <rect x=\"7\" y=\"17\"\n              width=\"50\" height=\"34\"\n              rx=\"5\"\/>\n\n        <!-- Briefumschlag -->\n        <path d=\"M9 21L32 39L55 21\"\/>\n\n        <!-- Seitliche Brieffalten -->\n        <path d=\"M9 47L24 35\"\/>\n        <path d=\"M55 47L40 35\"\/>\n\n    <\/svg>\n            \n\n        <\/div>\n\n\n        <div class=\"d365-csm__legacy-content\">\n\n            <div class=\"d365-csm__legacy-title\">\n                Gemeinsame Postf\u00e4cher<br>\n                und \u00e4ltere Ticketsysteme\n            <\/div>\n\n            <ul class=\"d365-csm__legacy-list\">\n\n                <li>\n                    E-Mails werden doppelt oder gar nicht beantwortet\n                <\/li>\n\n                <li>\n                    Keine Transparenz \u00fcber Wartezeiten\n                <\/li>\n\n                <li>\n                    Wertvolles Wissen geht mit Mitarbeitenden verloren\n                <\/li>\n\n                <li>\n                    Keine Verbindung zu Auftr\u00e4gen, Vertr\u00e4gen oder dem Vertrieb\n                <\/li>\n\n            <\/ul>\n\n        <\/div>\n\n    <\/div>\n\n\n    <!-- ==========================================\n         PFEIL\n         ========================================== -->\n\n    <div class=\"d365-csm__arrow\" aria-hidden=\"true\">\n\n        \n\n            \n\n            \n\n        \n\n    <\/div>\n\n\n    <!-- ==========================================\n         DYNAMICS 365 CUSTOMER SERVICE\n         ========================================== -->\n\n    <div class=\"d365-csm__solution\">\n\n        <div class=\"d365-csm__solution-logo\">\n\n            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/Dynamics_365_Customer_Service_logo.svg\" alt=\"Microsoft Dynamics 365 Customer Service\" width=\"65\" height=\"65\" loading=\"lazy\">\n\n        <\/div>\n\n\n        <div class=\"d365-csm__solution-content\">\n\n            <div class=\"d365-csm__solution-title\">\n                DYNAMICS 365 CUSTOMER SERVICE\n            <\/div>\n\n            <ul class=\"d365-csm__solution-list\">\n\n                <li>Offene Vorg\u00e4nge \u00fcbernehmen<\/li>\n\n                <li>Bestehende Vorgangshistorie migrieren<\/li>\n\n                <li>Vorhandene Wissensartikel nutzen<\/li>\n\n            <\/ul>\n\n        <\/div>\n\n    <\/div>\n\n\n    <!-- ==========================================\n         GEMEINSAME KUNDENDATEN\n         ========================================== -->\n\n    <div class=\"d365-csm__network\">\n\n        <div class=\"d365-csm__network-label\">\n            Gemeinsame Kundendaten\n        <\/div>\n\n\n        <!-- ======================================\n             MICROSOFT PRODUKTE\n             ====================================== -->\n\n        <div class=\"d365-csm__products\">\n\n\n            <!-- DYNAMICS 365 SALES -->\n\n            <div class=\"d365-csm__product\">\n\n                <div class=\"d365-csm__product-logo\">\n\n                    <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/Dynamics_365_Sales_Logo.svg.webp\" alt=\"Microsoft Dynamics 365 Sales\" width=\"44\" height=\"44\" loading=\"lazy\">\n\n                <\/div>\n\n                <div class=\"d365-csm__product-name\">\n\n                    <span>Dynamics 365<\/span>\n\n                    <strong>Sales<\/strong>\n\n                <\/div>\n\n            <\/div>\n\n\n            <!-- DYNAMICS 365 CUSTOMER SERVICE -->\n\n            <div class=\"d365-csm__product\">\n\n                <div class=\"d365-csm__product-logo\">\n\n                    <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/Dynamics_365_Customer_Service_logo.svg\" alt=\"Microsoft Dynamics 365 Customer Service\" width=\"44\" height=\"44\" loading=\"lazy\">\n\n                <\/div>\n\n                <div class=\"d365-csm__product-name\">\n\n                    <span>Dynamics 365<\/span>\n\n                    <strong>Customer Service<\/strong>\n\n                <\/div>\n\n            <\/div>\n\n\n            <!-- BUSINESS CENTRAL -->\n\n            <div class=\"d365-csm__product\">\n\n                <div class=\"d365-csm__product-logo\">\n\n                    <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2026\/10\/Dynamics_365_Business_Central_logo.svg.webp\" alt=\"Microsoft Dynamics 365 Business Central\" width=\"44\" height=\"44\" loading=\"lazy\">\n\n                <\/div>\n\n                <div class=\"d365-csm__product-name\">\n\n                    <span>Dynamics 365<\/span>\n\n                    <strong>Business Central<\/strong>\n\n                <\/div>\n\n            <\/div>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50e0992 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"50e0992\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-495052e e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"495052e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfe9dc4 elementor-widget elementor-widget-html\" data-id=\"cfe9dc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"display: flex;align-items: center;gap: 10px;font-family: &#039;Nunito&#039;, sans-serif;font-weight: 900;font-size: 18px;color: #42424D\">\n  <span style=\"display: inline-block;width: 28px;height: 3px;background: #FA4A05;border-radius: 2px;flex-shrink: 0\"><\/span>\n  <span>Expertise f\u00fcr Ihren Kundenservice<\/span>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-102055e text-left elementor-widget elementor-widget-tp-heading-title\" data-id=\"102055e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-heading-title.default\">\n\t\t\t\t\t<div class=\"heading heading_style heading_style6aee09f307797 style-1 \"  data-tp-gsap-heading-text=\"\" data-tp-gsap-sub-heading-text=\"\"><div class=\"sub-style\" ><div class=\"head-title \" > <h2  class=\"heading-title   \"  data-hover=\"Was collana in ein\">Was collana in ein<span class=\"title-s \"> Customer Service-Projekt einbringt <\/span><\/h2><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b70cc9 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3b70cc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tDie Qualit\u00e4t des Kundenservice h\u00e4ngt genauso von Prozessen und Menschen ab wie von der Software. collana verbindet Microsoft-Produktkompetenz mit langj\u00e4hriger Erfahrung in Serviceorganisationen\nverschiedener Branchen.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20435c0 e-con-full e-grid wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"20435c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-58e1441 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"58e1441\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-46d25ce e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"46d25ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da6551e elementor-widget elementor-widget-image\" data-id=\"da6551e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2025\/07\/FavIvon-512x512_collana_logo_solutions_RGB.webp\" class=\"attachment-large size-large wp-image-5\" alt=\"\" srcset=\"https:\/\/www.collana.com\/wp-content\/uploads\/2025\/07\/FavIvon-512x512_collana_logo_solutions_RGB.webp 512w, https:\/\/www.collana.com\/wp-content\/uploads\/2025\/07\/FavIvon-512x512_collana_logo_solutions_RGB-300x300.webp 300w, https:\/\/www.collana.com\/wp-content\/uploads\/2025\/07\/FavIvon-512x512_collana_logo_solutions_RGB-150x150.webp 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-04c0288 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"04c0288\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-454cb34 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"454cb34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Zertifiziert auf der gesamten\nMicrosoft-Plattform<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80a1ad6 elementor-widget elementor-widget-text-editor\" data-id=\"80a1ad6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tcollana ist Microsoft Solutions Partner in den Bereichen Business Applications, Data &amp; AI, Digital &amp; App Innovation, Infrastructure, Security und Modern Work. Das bedeutet: Customer Service, die Anbindung an Teams und Outlook, Portale, Power BI-Reports und Security werden von einem Team umgesetzt.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-97c90d4 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"97c90d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b2866b7 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"b2866b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7425439 elementor-widget elementor-widget-image\" data-id=\"7425439\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2025\/07\/FavIvon-512x512_collana_logo_solutions_RGB.webp\" class=\"attachment-large size-large wp-image-5\" alt=\"\" srcset=\"https:\/\/www.collana.com\/wp-content\/uploads\/2025\/07\/FavIvon-512x512_collana_logo_solutions_RGB.webp 512w, https:\/\/www.collana.com\/wp-content\/uploads\/2025\/07\/FavIvon-512x512_collana_logo_solutions_RGB-300x300.webp 300w, https:\/\/www.collana.com\/wp-content\/uploads\/2025\/07\/FavIvon-512x512_collana_logo_solutions_RGB-150x150.webp 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-03bb70b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"03bb70b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cba48a9 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"cba48a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Erst die Serviceprozesse, dann die Konfiguration<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7f2a93 elementor-widget elementor-widget-text-editor\" data-id=\"e7f2a93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\nWir beginnen damit, wie Anfragen Sie heute erreichen, wer sie bearbeitet und welche Leistungen Sie Ihren Kunden zugesagt haben. Daraus definieren wir Kategorien, Routing-Regeln und Service Level Agreements \u2013 und konfigurieren erst anschlie\u00dfend das System.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1299a2f e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"1299a2f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8bdfed0 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"8bdfed0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3152579 elementor-widget elementor-widget-image\" data-id=\"3152579\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2025\/07\/FavIvon-512x512_collana_logo_solutions_RGB.webp\" class=\"attachment-large size-large wp-image-5\" alt=\"\" srcset=\"https:\/\/www.collana.com\/wp-content\/uploads\/2025\/07\/FavIvon-512x512_collana_logo_solutions_RGB.webp 512w, https:\/\/www.collana.com\/wp-content\/uploads\/2025\/07\/FavIvon-512x512_collana_logo_solutions_RGB-300x300.webp 300w, https:\/\/www.collana.com\/wp-content\/uploads\/2025\/07\/FavIvon-512x512_collana_logo_solutions_RGB-150x150.webp 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28c592f e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"28c592f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e13f29d elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"e13f29d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Schritt f\u00fcr Schritt eingef\u00fchrt<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-449574f elementor-widget elementor-widget-text-editor\" data-id=\"449574f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tIn der Regel starten wir mit einem Team oder einem Kanal, sammeln Erfahrungen aus den ersten Wochen im Live-Betrieb und erweitern die L\u00f6sung anschlie\u00dfend.\nIhre Servicemitarbeitenden werden anhand echter\nVorg\u00e4nge aus ihrem Arbeitsalltag geschult &#8211; nicht mit allgemeinen Beispielen.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f31f57a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f31f57a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-30fd9b1 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"30fd9b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b335d1 elementor-widget elementor-widget-image\" data-id=\"6b335d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/www.collana.com\/wp-content\/uploads\/2025\/07\/FavIvon-512x512_collana_logo_solutions_RGB.webp\" class=\"attachment-large size-large wp-image-5\" alt=\"\" srcset=\"https:\/\/www.collana.com\/wp-content\/uploads\/2025\/07\/FavIvon-512x512_collana_logo_solutions_RGB.webp 512w, https:\/\/www.collana.com\/wp-content\/uploads\/2025\/07\/FavIvon-512x512_collana_logo_solutions_RGB-300x300.webp 300w, https:\/\/www.collana.com\/wp-content\/uploads\/2025\/07\/FavIvon-512x512_collana_logo_solutions_RGB-150x150.webp 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a5617d7 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"a5617d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3b0246 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"b3b0246\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sie wissen noch nicht, wo Sie anfangen sollen?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd50b40 elementor-widget elementor-widget-text-editor\" data-id=\"cd50b40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tIn einem kurzen Erstgespr\u00e4ch schauen wir gemeinsam darauf, wie Ihr Serviceteam heute arbeitet und wo Dynamics 365 Customer Service den gr\u00f6\u00dften Mehrwert bietet. Sie erhalten eine klare Empfehlung f\u00fcr den n\u00e4chsten sinnvollen Schritt.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ea7881 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"4ea7881\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-51b31bf e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"51b31bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f358247 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f358247\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98234e6 elementor-widget elementor-widget-html\" data-id=\"98234e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"display: flex;align-items: center;gap: 10px;font-family: &#039;Nunito&#039;, sans-serif;font-weight: 900;font-size: 18px;color: #42424D\">\n  <span style=\"display: inline-block;width: 28px;height: 3px;background: #FA4A05;border-radius: 2px;flex-shrink: 0\"><\/span>\n  <span>FAQ<\/span>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5922b08 text-left elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-tp-heading-title\" data-id=\"5922b08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-heading-title.default\">\n\t\t\t\t\t<div class=\"heading heading_style heading_style6aee09f31ac2e style-1 \"  data-tp-gsap-heading-text=\"\" data-tp-gsap-sub-heading-text=\"\"><div class=\"sub-style\" ><div class=\"head-title \" > <h2  class=\"heading-title   \"  data-hover=\" Dynamics 365 Customer Service:\"> Dynamics 365 Customer Service:<span class=\"title-s \"> Ihre Fragen beantwortet <\/span><\/h2><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f9ce558 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f9ce558\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47c7776 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"47c7776\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-47c7776\" data-scroll-on-click=\"\" data-scroll-speed=\"300\" data-accordion-id=\"47c7776\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"-was-ist-dynamics-365-customer-service-und-fr-wen-eignet-es-sich\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-7521\"><h3 class=\"eael-accordion-tab-title\"> Was ist Dynamics 365 Customer Service und f\u00fcr wen eignet es sich?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7521\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"-was-ist-dynamics-365-customer-service-und-fr-wen-eignet-es-sich\">\nDynamics 365 Customer Service ist Microsofts Anwendung zur Bearbeitung von Kundenanfragen als Vorg\u00e4nge \u2013 vom ersten Kontakt bis zur L\u00f6sung. Sie eignet sich f\u00fcr jedes Unternehmen mit einem Service- oder Supportteam: von wenigen Mitarbeitenden, die E-Mails beantworten, bis hin zu gro\u00dfen Serviceorganisationen mit mehreren Supportebenen.\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"-was-ist-der-unterschied-zwischen-customer-service-und-contact-center\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-7522\"><h3 class=\"eael-accordion-tab-title\"> Was ist der Unterschied zwischen Customer Service und Contact Center?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7522\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"-was-ist-der-unterschied-zwischen-customer-service-und-contact-center\">\nCustomer Service verwaltet die Anfrage: Vorg\u00e4nge, Fristen, Vertr\u00e4ge, Wissensdatenbank und Portal. Contact Center verwaltet die Kommunikationskan\u00e4le: Telefon, Live-Chat, Messaging und Voicebots einschlie\u00dflich Routing und Funktionen f\u00fcr Teamleitungen. Customer Service Premium kombiniert beides. Contact Center kann auch ohne Customer Service zusammen mit einem anderen CRM eingesetzt werden.\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"-was-kostet-dynamics-365-customer-service\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-7523\"><h3 class=\"eael-accordion-tab-title\"> Was kostet Dynamics 365 Customer Service?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7523\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"-was-kostet-dynamics-365-customer-service\">\nSie zahlen eine monatliche Geb\u00fchr pro Benutzer. Die wichtigsten Editionen sind Customer Service Professional f\u00fcr kleinere Teams mit Standardprozessen, Customer Service Enterprise mit erweitertem Routing, Service Level Agreements und mehr M\u00f6glichkeiten zur Individualisierung sowie Customer Service Premium, das zus\u00e4tzlich die Contact Center-Kan\u00e4le umfasst. Die KI-Agenten werden nutzungsabh\u00e4ngig \u00fcber Copilot Credits abgerechnet. Kosten f\u00fcr Einf\u00fchrung und Support h\u00e4ngen vom Umfang des Projekts ab. Sobald wir Ihre Anforderungen kennen, k\u00f6nnen wir Ihnen eine realistische Einsch\u00e4tzung geben.\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"-welche-ki-funktionen-sind-enthalten\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-7524\"><h3 class=\"eael-accordion-tab-title\"> Welche KI-Funktionen sind enthalten?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7524\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"-welche-ki-funktionen-sind-enthalten\">\nCopilot fasst Vorg\u00e4nge und Gespr\u00e4che zusammen, erstellt Antwortentw\u00fcrfe und schl\u00e4gt Wissensartikel vor. Zus\u00e4tzlich bietet Microsoft KI-Agenten f\u00fcr das Vorgangsmanagement, die Erkennung von Kundenanliegen, die Pflege der Wissensdatenbank und die Bewertung der Servicequalit\u00e4t. Welche Funktionen verf\u00fcgbar sind, h\u00e4ngt von Ihrer Lizenz, Ihrem Land und Ihrer Sprache ab.\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"-knnen-unsere-kunden-anfragen-selbst-einreichen-und-verfolgen\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-7525\"><h3 class=\"eael-accordion-tab-title\"> K\u00f6nnen unsere Kunden Anfragen selbst einreichen und verfolgen?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7525\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"-knnen-unsere-kunden-anfragen-selbst-einreichen-und-verfolgen\">\nJa. \u00dcber ein mit Microsoft Power Pages erstelltes Kundenportal k\u00f6nnen Kunden Anfragen erstellen, Anh\u00e4nge hinzuf\u00fcgen, den Status verfolgen und Antworten in Ihrer Wissensdatenbank finden. Ein Chat-Agent kann h\u00e4ufige Fragen beantworten und bei Bedarf an Ihr Team \u00fcbergeben.\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"-funktioniert-das-mit-unserem-gemeinsamen-servicepostfach\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-7526\"><h3 class=\"eael-accordion-tab-title\"> Funktioniert das mit unserem gemeinsamen Servicepostfach?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7526\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"-funktioniert-das-mit-unserem-gemeinsamen-servicepostfach\">Dynamics 365 Customer Service verbindet sich mit Exchange. E-Mails an Ihre Serviceadresse werden dadurch automatisch zu Vorg\u00e4ngen und Antworten \u00fcber dieselbe Adresse versendet. F\u00fcr Ihre Kunden \u00e4ndert sich nichts.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"-kann-customer-service-mit-business-central-oder-einem-anderen-erp-verbunden-werden\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"7\" aria-controls=\"elementor-tab-content-7527\"><h3 class=\"eael-accordion-tab-title\"> Kann Customer Service mit Business Central oder einem anderen ERP verbunden werden?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7527\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"-kann-customer-service-mit-business-central-oder-einem-anderen-erp-verbunden-werden\">\nJa. Dynamics 365 Customer Service arbeitet mit Business Central und Dynamics 365 Finance &amp; Supply Chain zusammen und kann \u00fcber APIs und Power Platform-Connectoren mit weiteren ERP-Systemen verbunden werden. Servicemitarbeitende sehen dadurch Auftr\u00e4ge, Lieferungen und Rechnungen direkt im Vorgang.\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"-wie-lange-dauert-eine-einfhrung\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"8\" aria-controls=\"elementor-tab-content-7528\"><h3 class=\"eael-accordion-tab-title\"> Wie lange dauert eine Einf\u00fchrung?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7528\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" aria-labelledby=\"-wie-lange-dauert-eine-einfhrung\"><p>Ein Serviceteam, das mit E-Mail, einem standardisierten Vorgangsprozess und wenigen Integrationen startet, kann Dynamics 365 Customer Service innerhalb weniger Wochen einsetzen. Portale, Telefonkan\u00e4le, ERP-Integrationen und die Migration von Daten aus einem alten Ticketsystem ben\u00f6tigen zus\u00e4tzliche Zeit. Die meisten Projekte gehen schrittweise live \u2013 Team f\u00fcr Team oder Kanal f\u00fcr Kanal.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-123b959 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"123b959\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-18b6137 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"18b6137\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ced6866 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"ced6866\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4274a4 text-left elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-tp-heading-title\" data-id=\"f4274a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-heading-title.default\">\n\t\t\t\t\t<div class=\"heading heading_style heading_style6aee09f32db36 style-1 \"  data-tp-gsap-heading-text=\"\" data-tp-gsap-sub-heading-text=\"\"><div class=\"sub-style\" ><div class=\"head-title \" > <h2  class=\"heading-title   \"  data-hover=\"Bereit f\u00fcr den n\u00e4chsten Schritt\">Bereit f\u00fcr den n\u00e4chsten Schritt<span class=\"title-s \"> mit Dynamics 365 Customer Service? <\/span><\/h2><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff4be9a elementor-widget elementor-widget-text-editor\" data-id=\"ff4be9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Sprechen wir \u00fcber Ihre Serviceprozesse, Herausforderungen und Ziele. In einem kurzen Erstgespr\u00e4ch finden wir gemeinsam heraus, wie Dynamics 365 Customer Service Ihr Team unterst\u00fctzen kann und welcher n\u00e4chste Schritt f\u00fcr Ihr Unternehmen sinnvoll ist \u2013 unverbindlich.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6a4754 elementor-widget elementor-widget-global elementor-global-17122 elementor-widget-html\" data-id=\"e6a4754\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"collana-hs\">\n  <script src=\"https:\/\/js-eu1.hsforms.net\/forms\/embed\/developer\/27083800.js\" defer><\/script>\n  <div class=\"hs-form-html\"\n       data-region=\"eu1\"\n       data-form-id=\"0afa9f36-557f-45cd-bfcb-0879b2d988cf\"\n       data-portal-id=\"27083800\"><\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5472d0b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"5472d0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Microsoft Dynamics 365 Customer Service Microsoft Dynamics 365 Customer Service is the service application for enquiries received via email, telephone, chat and the customer portal. Each enquiry is recorded as a case with an assigned owner, priority and deadline, and remains open until resolved, rather than getting lost in a shared inbox or Excel spreadsheets. Your service team can see previous enquiries, orders, contracts, products used and recent sales discussions at a glance. Microsoft Copilot creates draft replies, summarises email threads and suggests relevant knowledge articles. This means your team spends less time searching and has more time to find solutions. Talk to us now with no obligation \u2192 40% shorter processing time Home Microsoft Solutions Partner Certified Microsoft Solutions Partner in six areas As a Microsoft Solutions Partner, we have extensive experience and proven expertise in six key areas 40% shorter processing time Where AI takes over routine service tasks Copilot supports service staff directly within the case: it summarises the history to date, creates an initial draft reply, suggests relevant knowledge articles and summarises a chat or call once it has ended. This enables new team members to take over a case without first having to read through weeks\u2019 worth of history. In addition, Microsoft offers AI agents that work in the background. The Case Management Agent creates and updates cases from incoming emails and chats, adds information and handles follow-up enquiries with customers. The Customer Intent Agent learns from past conversations what issues customers typically raise, thereby improving routing and self-service. The Customer Knowledge Management Agent uses resolved cases to create drafts for new knowledge articles, which your team then reviews. The Quality Evaluation Agent assesses conversations against your defined standards and highlights areas where targeted coaching can help. The agents are billed on a usage basis rather than per user. 40 per cent shorter handling time 20 per cent more enquiries resolved on first contact 15 per cent fewer enquiries forwarded to the wrong person In a Forresterstudy commissioned by Microsoft in March 2024, organisations using Dynamics 365 Customer Service reduced the average resolution time for an enquiry by 40 per cent, resolved 20 per cent more enquiries on first contact and forwarded 15 per cent fewer enquiries to the wrong person. Two solutions working together: Customer Service or Contact Centre \u2013 which do you need? Microsoft offers two products for customer service. The difference is important when planning a project. Dynamics 365 Customer Service focuses on the enquiry itself: cases, deadlines, service contracts, the knowledge base and the customer portal. Dynamics 365 Contact Centre covers the communication channels: telephone, live chat, messaging apps, voicebots and the routing of live calls to available staff. If most enquiries are received via email or through a portal, Customer Service is usually sufficient. If your team spends a large part of the day on the phone or in live chats, add Contact Centre \u2013 or opt for Customer Service Premium, which includes both solutions. Customer Service handles further processing. Case management, deadlines &amp; priority, service contracts, knowledge base, customer portal. Contact Centre manages the conversation and the enquiry. Telephony Live chat Messaging apps Voicebots Intelligent routing Microsoft Dynamics 365 Customer Service Premium combines both solutions Use Customer Service and Contact Centre in a single solution and offer your customers seamless service across all channels. Service processes first Good service begins before the first case Who handles which enquiry? What response times have you committed to for which customers? When is a case escalated to second-level support? collana, as a certified Microsoft Solutions Partner, first works with you to answer these questions and then configures Dynamics 365 Customer Service accordingly \u2013 including training and support after go-live. 01 Responsibilities Who handles which enquiry? 02 Response times What response times have you promised to which customers? 03 Second-level support When is a case escalated to support? Features at a glance What Customer Service handles on a day-to-day basis Cases &amp; Service Level Agreements Emails to your service address, portal enquiries and phone calls are automatically converted into cases \u2013 complete with category, priority and the customer to whom they are already assigned. Service Level Agreements specify how quickly a particular enquiry must be answered and resolved. The system issues a warning before a deadline is exceeded and escalates the issue if necessary. Permissions specify how many support hours or cases are covered by a customer\u2019s contract. Relevant for: Wholesale &amp; Retail Trade; Production &amp; Manufacturing; Telecommunications &amp; IT; Healthcare; Public Sector Forwarding enquiries to the right person Unified Routing assigns each ticket based on your rules: subject, language, product, customer status, staff skills and current workload. Urgent enquiries from key customers are prioritised at the top of the queue. If a team is overloaded, cases are forwarded to a backup group rather than being left unresolved. Relevant for: Telecommunications &amp; IT, E-commerce, Wholesale &amp; Foreign Trade, Logistics &amp; Transport, Knowledge Base. Solutions to recurring problems are documented once as knowledge articles, reviewed and approved, and then automatically suggested for relevant cases. The same articles can also be published on your customer portal. With the Customer Knowledge Management Agent, resolved cases automatically generate drafts for new articles. This allows your knowledge base to continue growing without any additional effort. Relevant for: Production &amp; Manufacturing, Telecommunications &amp; IT, Healthcare, Process Industry. Further key features: More service. For your customers and your team. Customer Portal &amp; Self-Service Via a portal created using Microsoft Power Pages, customers can submit enquiries themselves, upload photos or documents, and track the status of their cases. A chat agent created using Copilot Studio answers frequently asked questions around the clock. If it cannot help, it hands the conversation \u2013 including the chat history so far \u2013 over to a member of staff. Relevant for: E-commerce Wholesale &amp; Foreign Trade NPOs &amp; Associations Public Sector Solving difficult cases together Some problems cannot be solved by one person alone. Swarming brings the right experts together in a Microsoft Teams chat linked to the case. This means service staff do not have to pass the customer from department to department. Everything discussed is documented directly within the case. Relevant for: Production &amp; Manufacturing Process Industry Telecommunications &amp; IT Healthcare Reporting &amp; Service Quality Dashboards show open cases, backlogs, response times and compliance with your Service Level Agreements \u2013 by team, product or customer. Power BI enables more in-depth analysis. The Quality Evaluation Agent assesses conversations against your own quality criteria and shows team leaders where targeted support is needed. Relevant for: Wholesale &amp; Retail Healthcare NPOs &amp; Associations Public Sector 7 reasons to choose Dynamics Customer Service Why Dynamics 365 Customer Service stands out<\/p>","protected":false},"author":1,"featured_media":0,"parent":18355,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"branche":[],"technologie":[],"class_list":["post-23350","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.collana.com\/en\/wp-json\/wp\/v2\/pages\/23350","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.collana.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.collana.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.collana.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.collana.com\/en\/wp-json\/wp\/v2\/comments?post=23350"}],"version-history":[{"count":124,"href":"https:\/\/www.collana.com\/en\/wp-json\/wp\/v2\/pages\/23350\/revisions"}],"predecessor-version":[{"id":24750,"href":"https:\/\/www.collana.com\/en\/wp-json\/wp\/v2\/pages\/23350\/revisions\/24750"}],"up":[{"embeddable":true,"href":"https:\/\/www.collana.com\/en\/wp-json\/wp\/v2\/pages\/18355"}],"wp:attachment":[{"href":"https:\/\/www.collana.com\/en\/wp-json\/wp\/v2\/media?parent=23350"}],"wp:term":[{"taxonomy":"branche","embeddable":true,"href":"https:\/\/www.collana.com\/en\/wp-json\/wp\/v2\/branche?post=23350"},{"taxonomy":"technologie","embeddable":true,"href":"https:\/\/www.collana.com\/en\/wp-json\/wp\/v2\/technologie?post=23350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}