Fragmented PDF landscape transformed into standardised knowledge access.
The technicians receive the right answers directly via chat.
Automatic translation and suitable language versions included.
Energy and environment
HOVAL Aktiengesellschaft
Azure-based AI solution with semantic search and chat-based user interface
Hoval manages an extensive portfolio of heating and indoor climate systems with numerous product variants. Each variant comes with its own technical documentation - from installation instructions and circuit diagrams to service documentation.
This resulted in a complex and fragmented document landscape across different systems and languages. For service technicians, this meant time-consuming searches, uncertainty when choosing the right version and delays in use.
The aim was therefore to create a centralised and intelligent access point that understands the entire product and document world and provides relevant information quickly and reliably.
Service technicians also needed quick access to suitable spare parts for specific product variants. This information was also distributed across different systems and previously had to be researched manually.
With „Hoval Bro“, an AI-supported assistant has been developed that offers service technicians centralised access to technical knowledge and spare parts information.
The solution makes it possible to ask questions in natural language and receive suitable answers within a few seconds. Including references and direct links to relevant documents.
In addition to the intelligent documentation search, Hoval Bro also supports spare parts searches. For example, technicians can directly query which components or spare parts are suitable for a specific product variant. To do this, the solution accesses product and material information and provides the relevant results in context.
In the background, Hoval Bro combines product data, document repositories and semantic search technology to create a central knowledge access point. The chat-based interface enables intuitive use directly in service operations.
What used to take minutes - finding the right document for the right product variant in the right language on the right page - now takes seconds. And it's all done via a single chat message.“
Patrick Renz
Global Product Manager Hoval Services
„Hoval Bro transforms a fragmented document landscape into a standardised, intelligent access to knowledge.
Thomas Felber
Head of Services Hoval
With Hoval Bro, Hoval has centralised, intelligent access to all its technical documentation. Service technicians can find information much more quickly and use it directly in the field.
The manual search effort has been reduced and security increased at the same time, as each piece of information is linked to a specific source. The multilingual use also facilitates international use.
The solution not only creates efficiency gains in service, but also forms the basis for modern, AI-supported knowledge utilisation throughout the company.
In addition, Hoval Bro simplifies the search for suitable spare parts and supports service technicians in responding more quickly to specific product situations.
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