Our service hotline is constantly overloaded, especially at weekends.
ILAI handles routine calls fully automatically - 24/7, without waiting time and with natural call handling.
We have many recurring questions - from returns to technical problems.
ILAI understands natural language, responds to enquiries in context and seamlessly forwards them to your support team if required.
We want to use AI, but without risking data protection and compliance.
ILAI runs in a German data centre, meets the highest security standards and only processes data that is truly necessary.
Why you can trust us
The calls that ILAI receives from Carl and Carla are handled fully automatically.
Costs per automated call
Shorter call times
Availability in many languages
Target group
Small and medium-sized enterprises
Markets
Germany, Austria, Switzerland
Technological basis
Modular AI stack, real-time speech processing, system APIs
ILAI is a voice-based AI service agent that automates routine requests, relieves employees and offers customers a better experience. It recognises callers by phone number or number plate, accesses live data and conducts calls in a natural, secure and structured way.
The technological basis consists of a modular voice AI stack with real-time speech recognition, speech synthesis, LLM-supported dialogue control and a flexible workflow engine. ILAI can be integrated into existing systems and runs either in the cloud or completely on-premises – GDPR-compliant, secure and scalable.
At Carl and Carla, a leading provider of van sharing, ILAI now automatically processes 85% of all vehicle returns – 24/7.
Most hotlines are overloaded and standardised enquiries cost time and personnel. ILAI brings AI automation to customer service - naturally, securely and fully integrated. An overview:
ILAI
Classic customer service
Automated processing of routine enquiries - without queuing and around the clock
Consistent responses and documented process steps for every call
Direct system access and task execution (e.g. finalise return, check status)
Seamless escalation to employees including transfer of the conversation context
Scaling without linear personnel costs for peak loads
Success Story:
Carl und Carla is one of Germany's leading providers of flexible van hire. However, this success brought with it new challenges in customer service: call volumes rose dramatically, especially at weekends and outside business hours, with up to 200 calls per day.
ILAI recognises callers by phone number or number plate, retrieves location-based vehicle data (e.g. GPS position, fuel level) and guides you through the return process using natural language dialogue. On completion, ILAI can even lock the vehicle remotely - all without human intervention.
Implementation
Together we identify your use cases, requirements and goals - from the hotline to the returns process.
We design the right technical framework: Language model, Azure components and APIs.
In a protected environment, we test the system under real conditions and refine the dialogue logic and tonality.
ILAI is integrated into your systems, including CRM, ticket or ERP interfaces.
We remain there for you: your team receives training and support - for ongoing optimisation, monitoring and scaling.
Recommendation
With Offline AI & Local LLM, you retain control over your own data in compliance with the GDPR.
With the AI developer training course, you empower your team for productive work with AI.
Bring artificial intelligence safely into your company with generative AI in Azure.
ILAI is an AI-supported voice and text assistant that answers customer enquiries automatically. The assistant runs on Microsoft Azure and can be integrated into existing systems in order to process enquiries via voice or text in a structured manner.
In contrast to traditional chatbots or IVR solutions, ILAI processes enquiries contextually and recognises the respective intention behind an enquiry. The assistant can respond in a dialogue-oriented manner, take on tasks and forward more complex cases to human employees in a targeted manner.
ILAI helps companies to process enquiries automatically and relieve support teams. Thanks to continuous availability, response times can be shortened and service processes can be organised more efficiently. At the same time, customers receive consistent responses across different contact channels.
Yes, ILAI only processes the data required for the respective process, such as telephone numbers or licence plate numbers. No personal profiles are created. All actions are documented in a traceable and auditable manner, which supports compliance with data protection requirements.